Yebhi.com — Delay in delivery

Yebhi.com — Delay in delivery

R ravirahatal from Kuzhithurai, Tamil Nadu

i order the Reebok shoe online from yebhi.com on 25 Oct. 2011 and the payment was done successful through the net-banking. But still I have not received the shipment. Regarding this daily i called to the call center of yebhi.com, but they are always giving me the 24 hours time limit. On 2nd Nov 2011 i booked the complaint (complaint no. CC[protected]) but still it is pending. The delay is due to the 50/- octroi charges. The AFL courier (from which the yebhi.com send my shipment) given a call on my mobile and demanded the Rs. 50/- as an octroi charges and such charges are not mentioned anywhere while doing the online shopping. So i refused to pay the Rs 50/- as an octroi charges and because of that they are not delivered. Also the remark the AFL courier make is the "REFUSED DELIVERY" which means I refused the delivery which is wrong. The status given by the AFL courier on 2nd Nov 2011. AWB no :[protected] Ref No : YBH721850 Pick up date : 29/10/2011 Product Type : PACKAGES Origin :DEL Destination :ISK Customer : Consignee : RAVI RAHATAL Consignee City : NASHIK Sender : SHOP ONLINE TRADING PVT LTD Pincode : 422008 Delivered Date : Status : Held for Payment Recepient : Identification : Relationship : Remarks : PAYMENT NOT READY The status given by the AFL courier on 3rd Nov 2011. AWB no :[protected] Ref No : YBH721850 Pick up date : 29/10/2011 Product Type : PACKAGES Origin :DEL Destination :ISK Customer : Consignee : RAVI RAHATAL Consignee City : NASHIK Sender : SHOP ONLINE TRADING PVT LTD Pincode : 422008 Delivered Date : Status : Refused Delivery Recepient : Identification : Relationship : Remarks : REFUSED DELI The status given by the AFL courier on 9th Nov 2011. AWB no :[protected] Ref No : YBH721850 Pick up date : 29/10/2011 Product Type : PACKAGES Origin :DEL Destination :ISK Customer : Consignee : RAVI RAHATAL Consignee City : NASHIK Sender : SHOP ONLINE TRADING PVT LTD Pincode : 422008 Delivered Date : Status : Refused Delivery Recepient : Identification : Relationship : Remarks : REFUSED OCTROI RS.50/- Was this information helpful? No (0) Yes (0)

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Comments

Bigshoebazaar

from Delhi, Delhi

Dear Ravi,

We apologize for the inconvenience this has caused to you. As per the telephonic conversation the order is delivered to you. We have forwarded the concern to our courier follow up team and they will share your feedback with AFL Normal.

Kindly consider this as an exception and we are looking forward to serve you better in your future transactions with us.

Thanks and Regards
Lokesh
Yebhi.com

Munny H

Product Not received

Hi, I had placed an order with Yebhi for my mother. However, haven't received the product as yet. I have tried calling them zillions of times and dropped an e-mail as well but no response at all. I need my money back please suggest.