[Resolved]  Yes Bank — Illegal withdrawal of Rs. 4000/- through ATM

Address:

Thane, Maharashtra

On 09/02/2011, I was in my house. I received a message on my mobile at 1433 as follows:
YES BANK-An amount of INR 4,000.00 has been debited to your A/C no. 0052xxxxxx01295 on 9 Feb. 11. "ATD:[protected]:900001:MIDC BOISER TARAPUR". I was in my home and ATM card was also with me. I immediately I asked YES Bank authority on my mobile, how this debit is. They told, this amount is being withdrawed by you. I immediately visited to Bank told the fact. They told me to launch a complaint. So I had given a complaint in writting. It was again confirmed in the bank whether 2 ATM cards are issued or not. But only one card was issued and it is with me. I immediately blocked my ATM Card through customer care.
I wonder how this can take place and why unnecessarity I should bear this loss. This has happened with me and can happen with anybody. So what is the solution on it. Is there any surety for getting my money back. I hereby request you, Kindly do the needful.