[Resolved]  Zara — Clothes not exchanged

Address:

Mumbai City, Maharashtra

We see several forms of communication that tell us how important we are as customers. But are we really important or customers or just fools who believe that our business is valued ? I shopped good worth INR 35,560/- from Zara on april 4th 2012, in mumbai. A few days later was my four year old sisters birthday for which i presented her a few dresses. It turned out to be a size smaller. Unfortunately i had misplaced the receipt but the tags on the clothes were still there. We requested the cashier to check through the tag codes, he completely denied. I showed him my POS transaction message to confirm the date and other details but in vain. We then requested to see the manager, a gentlemen called Zaffar Shaikh. The manager is worst mannered man i have seen or will probably ever meet again. He said no cant do anything. I requested the name and number of the marketing team in delhi which he refused to give. I reased with him and said why should i be treated this way or go through some call centre to get my problem solved. Eventually i have approximately INR 8000/- worth of goods that are completely useless which i told him about and asked him what should i do. He said thats your problem and walked out on us like we were some people from the street. Im surprised with this lack of empathy that came from Zara. Its an international brand. You expect better from them. Ive realized international brands bring sub standard clothes at high prices in our country with an equally sub standard customer service. Sub standard is a high caliber word for their service. I will never shop at Zara ever again and im sure to influence others.