Zara Complaints & Reviews
| Website: www.Zara.in |
I placed an order at Zara which contained 14 items in total. 2 items I received within the estimated delivery date whereas out of the remaining 12 items, I received 5 items correct and 2 wrong items i.e., in total 9 items after 15 days of estimated delivery date. I complained regarding the same that is 7 items are missing and 2 items were delivered wrong to Zara customer support with all the photos attached. Now it’s been 10 days and they...
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Order not delivered
| Website: www.Zara.in |
I’ve ordered few items from Zara on 28th June 2023 and the delivery was for 4th July 2023 but till date I.e., 15th July 2023 I haven’t received my parcel and in my account the parcel is showing it has reached its destination. I’ve contacted Zara for the same but they are not responding and I’ve also contacted the courier partner and they told me that they couldn’t deliver the parcel as Zara has not updated them to deliver . I’ve been calling Zara every day from the last 10 days and they are not responding to the issue.
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Amount deducted from account but order not confirmed
I have just placed an order from Zara and i have paid via debit card and the transaction was successful with transaction id[protected] and the amount has been deducted but its showing as payment pending . I have already contacted their customer service and they’ve told me that an auto refund will be initiated. Kindly resolve this issue and would like to know when the deducted amount will be reflected back .
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Duplicate products or First Copy products from ZARA
At times some products sold on ZARA website/ APP is different that what is sent to the buyer.
It absolutely looks like there is a first copy of products being sent with all proper tags.
The products were bought at the MRP prices. these are not discounted as well.
Original images have been attached and products that is received is different. Have bills as well.
Also defective cloths being sent out without quality checking
It absolutely looks like there is a first copy of products being sent with all proper tags.
The products were bought at the MRP prices. these are not discounted as well.
Original images have been attached and products that is received is different. Have bills as well.
Also defective cloths being sent out without quality checking
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Regarding missing item
I complain at zara with all proof that order is missing and box is damaged an d already mention delivery boy was not ready to wait or come tomorrow as he told me if I don't receive today he will cancel my order ..so i pay him from office he left downstairs and when i came and received all i received a empty damaged box with cover paper which is inside ...i complaint in zara 4-5 times ya they included the prouduct in box bt i haven't received it..it's you responsibility to deliver it correctly..
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Pls kindly send them mail on my behalf and i m ready with all legal action
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Casual shoe showing rejected
I ordered a casual shoe at the Zara store online and it shows rejected .
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Denying refund
| Website: www.zara.in |
I ordered a white jacket from zara, i received a green one of same amount. I raised a return request stating delivery of wrong item. They received the jacket and warehouse is saying we had shipped right one. We will not refund. The jacket i ordered was large in size i received xtra large. And it is totally useless to me and they are denying a refund
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Refund not initiated by Zara
Hi,
I raised a return request to zara on 9 December for 5 items and the request was approved on 10 December and they scheduled a pickup for the same. The items were picked up via Ecom express AWB number [protected] on 10 December at 9:23 am and delivered to the Zara warehouse on 14 December. But Zara is denying that they have received the products and are not giving me the refund. I have screenshots and proof that items have been delivered to the zara warehouse at Bilaspur on 14 December.
Can you please suggest a way to file a consumer case against zara? Or any other way in which I can get my refund back? Because this is absolute cheating and zara anyway has an extremely bad customer support network. Not able to voice and escalate my concern. Please help out.
Regards,
Aishwarya
I raised a return request to zara on 9 December for 5 items and the request was approved on 10 December and they scheduled a pickup for the same. The items were picked up via Ecom express AWB number [protected] on 10 December at 9:23 am and delivered to the Zara warehouse on 14 December. But Zara is denying that they have received the products and are not giving me the refund. I have screenshots and proof that items have been delivered to the zara warehouse at Bilaspur on 14 December.
Can you please suggest a way to file a consumer case against zara? Or any other way in which I can get my refund back? Because this is absolute cheating and zara anyway has an extremely bad customer support network. Not able to voice and escalate my concern. Please help out.
Regards,
Aishwarya
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Refund not got
| Address: Nandu colony, jhansi |
| Website: www.zara.com |
I have got my order from Zara a denim product of rs. 5980 on 14 August but I returned 1 piece of rs. 3000 but still i have not got my refund please help me to got my refund back my email id is [protected]@gmail.com
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Refund not received for the item returned online
| Address: Aishwarya My home bhooja, Block B, flat 2501, Madhapur, Hyderabad, Telangana Hyderabad, Telangana, 500081, B 2501, B 2501 |
| Website: zara.com |
I have placed a return and given back the item yet i have not received the refund
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Refund not done
1. I Had Ordered Two Products From Zara Online And I Had Returned Them Within Time Period But When I Asked Them For Refund They Send Me The Product Back After More Than 20-25 Days From The Date When I Had Returned The Products. And Both The Products Which I Had Received From Them In Return Were Of Different Size As Which I Had Ordered And Returned. Even After So Much Escalation They Send The Product Back To Me And That Too Different. At First They Were Saying That We Will Issue Refund Please Wait For 24-48 Hours But I Didnt Received Refund. And After 20-25 Days They Send The Product Back To Me That Too Different. Please Help. I Had Made Unboxing Video Also For Refernce.
2. I Had Ordered One Shoe And Returned That, After Asking Them For Refund, They Said They Didnt Get The Product Back, Bluedart Is Showing Its Delivered To Them After Reverse Pickup. Please Help Me With My Refund. In This Era, Rs. 6000 Is Hard Earned Money And They Didnt Refund That.
2. I Had Ordered One Shoe And Returned That, After Asking Them For Refund, They Said They Didnt Get The Product Back, Bluedart Is Showing Its Delivered To Them After Reverse Pickup. Please Help Me With My Refund. In This Era, Rs. 6000 Is Hard Earned Money And They Didnt Refund That.
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Crappy delivery and return support
| Website: Zara.com/in |
I had ordered few items around 29th of June and estimated delivery day was around 14th of July. Given the weather conditions i was okay to wait for this long but as the date passed, i was left with no choice but to contact the customer support. Each time I asked them to expedite the process, they shrugged off the matter asking me to wait for 48-72 hours. And may I tell even after a week they gave the same excuse that there is some courier issue and I should wait for another 48-72 hours. So I asked them to cancel the order but that too went in vain. Idk if I'll ever receive the order that's sitting in the destination city for more than 15 days.
Order number- [protected]
PS: Since it was a prepaid order so I not only wasted my time but also my money
Order number- [protected]
PS: Since it was a prepaid order so I not only wasted my time but also my money
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Hey I’m also facing the same problem did you receive the parcel or your refund??
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Return not picked up after requesting for 20 days
I have requested for return of 9 Nos of products ordered from Zara, I am still awaiting them to be picked up after waiting for 20 days. I have contacted their chat and phone 5 times, they have asked to wait for 3-4 working days every time, I have contacted them. This is cheating of highest kind. Issue me a refund to resolve this instantly.
ORDER NO. [protected]
ORDER NO. [protected]
Items to be returned yet:
Blue 0/1538/450/400/36
Black 0/1538/452/800/36
Grey 0/2553/405/802/36
Light blue 0/8062/400/406/36
Mid-blue 0/0840/412/427/36
striped 0/7545/439/104/02
Black 0/4073/801/800/02
ORDER NO. [protected]
ORDER NO. [protected]
Items to be returned yet:
Blue 0/1538/450/400/36
Black 0/1538/452/800/36
Grey 0/2553/405/802/36
Light blue 0/8062/400/406/36
Mid-blue 0/0840/412/427/36
striped 0/7545/439/104/02
Black 0/4073/801/800/02
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Payment deducted twice & refund not initiated for cancelled order yet
I’ve two cases to tell you about
1- order no NO. [protected]
My money got deducted twice amount: 3580
2- order NO. [protected]
The same issue happened the money got deducted and the app still ‘complete your payment’ so I canceled the order.
I haven’t received the confirmation if the refund has been initiated for this. Even after connecting with you over calls and chat a end number of times. Please help.
1- order no NO. [protected]
My money got deducted twice amount: 3580
2- order NO. [protected]
The same issue happened the money got deducted and the app still ‘complete your payment’ so I canceled the order.
I haven’t received the confirmation if the refund has been initiated for this. Even after connecting with you over calls and chat a end number of times. Please help.
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I am facing same issue since January. Rs 3880 was deducted twice and order wasn't placed. Haven't been refunded till now after calling them so many times.
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Scam of Rs 3990
Sir i have been scammed of Rs 3990 of the product order no - [protected] i bought on 28june. On 5th of July i returned it because it was not upto the mark.., so the delivery partner Ecom express pickup guy came and checked the box and the product and took it...
After 1 week I recieve an email that they have recieved a non Zara item.. Please help, Because they are fraud, the same type of fraud they have committed, and never refunded the money
Please someone do something against them.. Their company is a total fraud.
After 1 week I recieve an email that they have recieved a non Zara item.. Please help, Because they are fraud, the same type of fraud they have committed, and never refunded the money
Please someone do something against them.. Their company is a total fraud.
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Refund not received over 2 months. Zara fraud.
| Address: Zara Oberoi Mall Goregaon |
It has been over 2 months and I have not received my refund from Zara INDIA. I have returned the product to them and they said that refund will be initiated and should reflect within 15-20 days. After following up they are refusing to help since I have lost refund bill copy but I have original bill picture with me.
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Man Perfume
| Address: Mumbai |
| Website: Zara mobile app |
Purchase Date : 26th June 2022
Shipment Picked up on 27th June 2022
Delivery date shown on Zara App : 1st July - 04th July 2022
Current status : not yet received as on today.
Conclusion : Zara has looted the customer's money and not bothered to revert or return /
Demand of customer : Full Refund and Penalty to Zara
Extremely poor and pathetic customer service when you reach out to Zara. They don’t bother to resolve your query instead give pre fabricated responses.
and treat as customer is bagger and has to call again and again to find status.??????????
I have purchased perfume worth 1, 580 dated 26th June, shipment date was mentioned on Zara site is 01st July to 04th July but as on today i.e. on 12th July I have not received the products.
Called twice on customer care but absolutely horrendous reply as if there are illiterates seating at customer care desk to attend customer calls.. and when you ask to take their seniors on the call even if there are 3 -4 seniors available they keep your phone on hold for more than 20 minutes and they are sleeping over the issue reported i.e. they never come on call...
Zaea_hitesh12345
so Zara has looted and kept my money in advance and now not delivering the product.
IS THIS THE WAY ZARA EARNE MONEY AND EXPANDS THEIR STORE NETWORK????????????????????????????
CC TO Consumer court and Police station, Press
Shipment Picked up on 27th June 2022
Delivery date shown on Zara App : 1st July - 04th July 2022
Current status : not yet received as on today.
Conclusion : Zara has looted the customer's money and not bothered to revert or return /
Demand of customer : Full Refund and Penalty to Zara
Extremely poor and pathetic customer service when you reach out to Zara. They don’t bother to resolve your query instead give pre fabricated responses.
and treat as customer is bagger and has to call again and again to find status.??????????
I have purchased perfume worth 1, 580 dated 26th June, shipment date was mentioned on Zara site is 01st July to 04th July but as on today i.e. on 12th July I have not received the products.
Called twice on customer care but absolutely horrendous reply as if there are illiterates seating at customer care desk to attend customer calls.. and when you ask to take their seniors on the call even if there are 3 -4 seniors available they keep your phone on hold for more than 20 minutes and they are sleeping over the issue reported i.e. they never come on call...
Zaea_hitesh12345
so Zara has looted and kept my money in advance and now not delivering the product.
IS THIS THE WAY ZARA EARNE MONEY AND EXPANDS THEIR STORE NETWORK????????????????????????????
CC TO Consumer court and Police station, Press
Jul 12, 2022
Updated by hb7 Zara — Man PerfumeH
hb7
from Mumbai, Maharashtra
Jul 12, 2022
Mark as Resolved
Purchase Date : 26th June 2022
Shipment Picked up on 27th June 2022
Delivery date shown on Zara App : 1st July - 04th July 2022
Current status : not yet received as on today.
Conclusion : Zara has looted the customer's money and not bothered to revert or return /
Demand of customer : Full Refund and Penalty to Zara
Extremely poor and pathetic customer service when you reach out to Zara. They don’t bother to resolve your query instead give pre fabricated responses.
and treat as customer is bagger and has to call again and again to find status.??????????
I have purchased perfume worth 1, 580 dated 26th June, shipment date was mentioned on Zara site is 01st July to 04th July but as on today i.e. on 12th July I have not received the products.
Called twice on customer care but absolutely horrendous reply as if there are illiterates seating at customer care desk to attend customer calls.. and when you ask to take their seniors on the call even if there are 3 -4 seniors available they keep your phone on hold for more than 20 minutes and they are sleeping over the issue reported i.e. they never come on call...
so Zara has looted and kept my money in advance and now not delivering the product.
IS THIS THE WAY ZARA EARNE MONEY AND EXPANDS THEIR STORE NETWORK????????????????????????????
CC TO Consumer court and Police station, Press
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Paid for the order but its showing order not conformed and asking to pay again
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Complaining about jeans that I returned
| Address: F1/2B Mig Flats Hari Nagar, New delhi- 110064 |
| Website: Www.Zara.com |
I received a product on 4th june from zara and returned it back on the same day. Today is 23 june and its been more than 20 days that I have not received the refund. Usually such brands return within 3/4 working days! When I’m trying to call them they dont pick up the calls or the support agent asks me to wait further!
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Online shopping
| Address: Pune maharastra |
| Website: Zara online |
I have order a tshirt from zara online shopping. To pune But the deliverboy never contact me and they delverd my product. I never get the product. And not the refund. The deliveeboy and zara both are fraud. The are doing fraud with customers. The think the customer are stupid. I want my refund otherwise I will file a case against zara and deliver couriour partner. In customersuppoert.
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On 30th April, I shopped through Zara app and made a payment of INR 3880 via Google pay to Inditex Trent Retail India Ltd (zara.[protected]@indus). The order was not placed with reference to the payment and when I contacted Zara, they told me to wait 10-14 days as payment will be refunded by then because no order was placed. However, no payment was received during or after that period from Zara. After contacting them multiple times and sharing relevant...
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Money debited from bank account but order not received by zara
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A fraud has taken place with my parcel with order id:([protected]) that was on return. As a aware customer I know my duty and I have returned the right product.
A fraud has occurred from the delivery courier department. I raised a request to the zara-department, they said the matter is getting verified and later claimed that i have sent the wrong product.
But during the time of pick up the pickup boy, did check, and all the...
A fraud has occurred from the delivery courier department. I raised a request to the zara-department, they said the matter is getting verified and later claimed that i have sent the wrong product.
But during the time of pick up the pickup boy, did check, and all the...
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Refund related issue
From zara online store i ordered two jeans (order number-[protected]).Both jeans are different from picture.so i visited zara store in my city.but in one jeans inner tag was missing while outer tag was properly fitted (all information was readable in the tag. plus jeans was unused).after that they won't accept my jeans and suggested me to return online.So i make a return request from zara app and jeans was sent to the zara store.yester i got email from zara regarding refund and in the mail they wrote that i cannot get refund because inner tag was missing.but when i received the product that time also the inner tag was missing.product amount(INR 2890)
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Refund not recieved
I made a purchase on zara for the amount 5980 on 23 march 2033 and made tha payment through upi.. I made the cancellation within half n hour on the same day itself and not even the product was dispatched or received yet my amount is not credited back to me . It’s more than a month and their team only says that financial team is looking into it yet no response from their side..
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Refund is still pending Two times amount deducted but they are not paying me back
| Address: New Delhi, Delhi |
| Website: www.zara.com |
I had purchased two items on 23rd Feb 2022 Amounting to Rs.3580/-. Amount deducted once but their customer care folks said amount didnt credited yet so they said to redo the payment which I did. Two times INR 3580 got deducted from my account. After that I checked with my bank they also conformed two times payment got deducted and credited to Zara account. Later on with all proof I reached out to the customer care and then they also confirmed about two times payment received. Now its going to be a months time, I am continuously following up with then and they keep on giving excuses we are yet to get an approval from their finance. My money INR 3580/- is pending for long and Zara has no customer care number and email id. They only have automated chat box for all queries. Requesting you to please help. They have cheated us. Such a big brand, didnt expect this from them.
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No refund
| Website: zara.com |
I ordered and Jacket from Zara’s website and the size was not perfect for me so i asked if I could exchange so they told yes and sent the delivery man to pickup they told exchange couldn’t be possible so we will give u refund and u can reorder it after we refund it but after 1 week i tried to call them and contact them I couldn’t and they didn’t even gave me my refund since 5-6 months!
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Zara Recent Comments
- Crappy delivery and return support
I had ordered few items around 29th of June...
1 - Regarding missing item
I complain at zara with all proof that order...1 - Return pickup is still delayed
I purchase 2 items on ZARA with an Order No....1 - Payment deducted twice & refund not initiated for cancelled order yet
I’ve two cases to tell you about 1- order...1 - Return not picked up after requesting for 20 days
I have requested for return of 9 Nos of products...1