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[Resolved]  Zara — Rude, Store Manager


With reference to my purchase on 16th March,2013 from Zara,Pacific Mall.I had received a confirmation at the billing counter to be refunded or exchanged with my purchase if returned within a month along with the bills.
I had not tried the size earlier and when I went for an exchange on 23rd March (next weekend) I was made to wait at the counter for 45 minutes. Later, the Store Manger just informed me casualy that my purchase cannot be exchanged because it doesnt look fresh and new. When I insisted the Store Manager (Raj )to give me the reason for refusal, he said it is wrinkled and we dont exchange wrinkled clothes. I asked him to show me the rule book. He didnt have any, yet, he just remained rude and exceptionaly impolite and argued. I felt humiliated and as a loyal customer I refuse to be treated such. Iam not only appalled by such behaviour but I also want some strict action to be taken against such untrained managers.

I went with the jeans to another store in Vasant kunj mall and I was treated respectfully and asked if I want money or exchange . They exchanged my purchase without any hassle.
I want the sales and counter person to be trained properly if they represent an international brand because when you spend money you also want to feel the association with the brand.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet


zara delhi — rude and bad management

I had a very bad experience with Zara(Delhi) few days back I bought a shoe and after wearing it for the fourth time it started losing its pasting which shows that there was a manufacturing defect but the sales team were no ready to except it they told me that they will repair it they gave me a date to collect the shoe but when I went to collect it(Monday) was not fixed they asked me to come the next day (Tuesday) again it was not fixed so i told them that I cannot come every day from gurgaon to take these excuses I asked( rakesh manager of the store) can you please keep the shoe and give me my money back he said (it can’t be done) then I asked him can you keep the shoe and the money he said( yes) so he took the shoe and the bill, now I don’t have the shoe neither the bill and after this I never received a call from them, these were the heights of bad management. I would say worst experience ever.

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