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[Resolved]  Zicom — no service provided in warranty period

I had purchased zicom home security burglar alarm system on 07-07-08 from universal solutions nasik. as the burglar alarm was not properly working i put up a complaint on their helpline on 25/06/09. complaint no. 2217. inspite of putting up repeated reminders on the helpline no engineer has turned up. the company now says that nasik has been put up in the non servicable area. the same fact was not told to me when i bought the product.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Zicom — Not repairing in warranty period since last 3 weeks

I have been followingup with Zicom. They do not come to repair the equipment in warranty period. Nobody even take note of how many days the complaint is pending.
My complaint is pending since last 3 weeks, nobody is attending it.

Useless fellows.

Zicom — Dual Policy in After Sales Service

This is first company I saw which is firstly interested in billing rather than providing service to the sub-standard materials manufactured and supplied. The customer care give one assurance whereas the service department tell another. Beware of ZICOM before buying its products.

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    Zicom
    Customer Care Service
    Customer satisfaction rating
    27%
    Complaints
    51
    Pending
    0
    Resolved
    14
    Zicom Phone
    +91 22 4290 4290
    Zicom Address
    501, Silver Metropolis, Western Express Highway, Goregaon, Maharashtra, India - 400063
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