[Resolved]  Zicom / Video Telephone — Warrantee

After going throuth ad in newspaper, sending e-mail to M/s. Zycom, and after Telephonic talk, I purchased a Video Telephone from M/s. Zycom for my flat in Borivali, Mumbai. A sales representative (he turned out to be either a frachisee or a sub-contractor) came to my home & showed the relevant pamphletes. Based on these and the price I informed him to deliver, install & commission Video Telephone with memory. I was told about installation charges later.
When the instrument was installed - April/May 2009, I was told that there is no Instruction Manual with the instrument and neither a Warrantee Card was given.
The Video Telephone is supposed to be for Security. It consists of TWO Units - (i) a camera with electronic bell - to be installed outside the entrance door of the flat & (ii) a telephone set with a monitor to display the image of person ringing the bell.
From Aug/Sept 2009, the bell works & the monitor becomes lighted but does not show any image.
As soon as I noticed the fault I called up M/s. Zycom. I was told that the Instrument is UNDER CARRY ON WARRANTEE and hence I should bring it to their service centre. When I expressed that it is a Security Instrument and can not be removed and brought to service centre, I was told that engineer can come to my house but I will have to pay around Rs. 400/=.
My complaint is ---- (i) No Instruction Manual and No Warrantee card was given to me, assuring me orally of a good service; (ii) I was told that it is Carry On Warrantee (This is the first time I heard of such a warrantee).
IF I AM AT FAULT FOR NOT ENSURING THE PROPER DOCUMENTS WHEN PURCHASING SUCH INSTRUMENT, I ATLEAST WISH THAT OTHER PROSPECTIVE BUYERS / USERS SHOULD NOT BE CHEATED.