Zoomin.com — NON DELIVERED ITEM GONE IN WASTE

I MADE A PURCHASE OF A PERSONALISED NAME TAG MUG THROUGH ZOOMIN.COM..THEY ASSURED ME THAT MY ORDER NO ZIN1-BOFVCYXDX HAS BEEN SHIPPED THROUGH ELBEE COURIER SERVICES..AFTER THE DUE TIME WHEN I TRACKED MY ORDER STATUS IT IS SHOWING A FAKE REMARK THAT DOOR WAS LOCKED..I TRIED TO LOCATE THE CUSTOMER SERVICE NOS BUT ALL WERE FARZI NOS..WHY THEY ARE EXISTING IN BUSINESS TO BEFOOL THE CONSUMERS...SHOULD THE HARD STEP THEY DESERVE TO PROCEED FOR??