[Resolved]  Zuari Furniture — Pathetic service from Zuari Furniture

Hello,

My name is Mahesh Argade.
I had booked a TV wall unit (code 116) of Zuari Furniture from Ameen and Company Shivaji Nagar Bangalore on 27/9/2009.
I paid an advance of Rs 4000 upfront and was promised that the TV wall unit will be delivered in the next 2 days.

After reminding Ameen and Company for a week , finally a boxed pack was delivered to my residence.
Again i was promised that the fitting will be done ASAP, but it was a false promise. I even called Mr.Dastagir ( Mobile # [protected]) Zuari manager in Bangalore , but no response for fitting the furniture just false promises.


Finally 10 days before fitter from Ameen and Company came to fit the furniture. He realised that the pieces are incorrect.
1: Part # 2 and Part #3 had some problems. and hence the fitting cannot be done.

I even filed a written complaint with Mr Dastagir about the parts and he confirmed to have received it.
When I reminded him about the complaint, he again gave me a reason " Strikes are going on in Chennai factory because of diwali bonus and there is no production"!!!!!!!

For a ISO 9001 company of KK birla group with the logo " For people who do not compromise " and having export oriented furniture , this is the most foolish reason ever heard.

Now as well I have been repeatedly calling Mr Dastagir , but no response.

I need response to
Fix the furniture and take the remaining amount. or
Refund my money back. and take back the box pack
If this complaint is not responded , I will have no choice but to launch a consumer court complaint against
Zuari Furniture ,Ameen and Company and your manager Mr.Dastagir. for
Cheating ,false promises and providing a box piece which has incorrect panels
Frustration and harrasement and waste of time and money.

Your response is highly appreciated



-Mahesh Argade
91-[protected]