Timtara.com / Seagate Backup Plus 1tb Hard Drive — so much delay in shipment

Address:

Bhopal, Madhya Pradesh

sir i have order Seagate Backup Plus 1TB Hard Drive on 2 jan 2013 at www.timtara.com, Order no. 10380474. but till dated i have'nt received it.after all i have complaint atleast 7 times but every time i got the same answer from customer care "sir our concern authority will contact you within 3 days". But not a single time an one contact me either through call or mail.
now what can i do.
complaint reference no. 57228.
HARIS AHMED
[protected]@rediffmail.com
[protected]
plot no. 4 suraj nagar airport road behind aditya avenue Bhopal-462001 (M.P)

attachment :- bill