[Resolved]  Zync — Unsatisfactory Service/Product

Dear vijenderg,

Yes, you are right.

Zync was cheated me as well the same way.

I was purchased Zync Z1000 and the product was worked fine but after some time my product got problem not able to switch on the product then I registered a complaint and they guided me to go their service center and their service center told me that Zync is not handling the customer properly in time and not send the product properly and most of the customers received damage products like that.

I told them that I already speak to Zync and they assured me they will do good service this time.

Then they registered the complaint and accepted the product in good condition only not able to switch on the product as the complaint. They do make sure the same the product was in good condition. Zync was assured me they will repair or replace within 10-15 day's.

But after lots of email communication with Zync support after more than a month I got my Zync Z1000 product in a damaged condition and I informed to the service center but they said that they already closed their relationship with Zync since Zync handling their customers and products very worst and all customers keep complaint them like that also they asked me to to contact Zync directly then I called and informed to the Zync and also I emailed them about the same that I received the product in damaged and non- working condition.

Then they registered a complaint and they said that my problem will be resolved within 10-15 day's.

Then they asked me to send the video, image of the product and I sent to them what ever the information they requested me.

Then they accepted this is their mistake and they arranged a reverse pickup and the product was delivered within a week.

Then they taken lots of time and get back to me that I was damaged the product and for that I have to pay Rs. 4500 but I clearly told them I never damaged the product and I have the proof and eye witness for the product that I received in the damaged condition only.

So, I clearly told them if they are not resolve my problem then I will take this into the legal action.

Now its more than 15 day's no resolution from them and no response.

So, I have decided to take this into legally with the help of National Consumer Helpline.

I noticed that you too cheated by Zync in the same way.

So, I kindly request you to join with me to take this for legal action. I keep collecting all peoples who are all cheated by Zync because it seems that the same way they cheating all their customers. No one is taking this into the serious action because each of their customers not know each others who have cheated the same way by Zync.

So, please join with me lets fight against them since in India also Consumer court is really much helpful when consumers going to them for a help.

Lets take this into the serious action to protect others not affected.


You can reach me via mravichandran82 at gmail dot com or +91 [protected]


Regards,
Ravichandran Muthuvel