Convergys India — cannot withdraw my pf

Hi team,

I am unable to claim my pf on your epfo website as its gives me error message saying "aadhaar is not authenticated from uidai. Please authenticate your aadhaar by visiting nearest epfo office".
I have my aadhar, pan card & bank account properly updated on the website site but still not sure why i am getting this error. Also, my profile details are properly updated.

My name is registered as jerson rodrigues (Without my middle name francis) on my pan card and on your epfo website. But is different on my aadhar as it contains my full name with my middle name as jerson francis rodrigues.

Can this be the mistake cause of which i am getting the above error?

Please suggest what to do as i have already checked with my company (Employer) who says everything is correct from their side.

I am on a verge of finishing of my medical commitments with this money which i cannot withdraw.

Please reply back as soon as possible.
Was this information helpful?
No (0)
Yes (0)
Convergys India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Thanks for writing to us, please note that there is mismatch in your name in UAN Versus Aadhaar, hence i would request you to please correct your name in Aadhaar then initiate the same or else you can apply the withdrawal manually.

for manual withdrawal of PF, please reach out to your HRSPOC.

Regards

Tejpal Kukreja

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Convergys India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    115
    Pending
    0
    Resolved
    43
    Convergys India  Phone
    +91 80 4060 5300
    Convergys India  Address
    Divyasree Towers #55, Bannerghata Main Road, Bangalore, Karnataka, India - 560029
    View all Convergys India contact information