Convergys India — Epfo_Bank A/c not updated

Address:

Gurgaon, Bestech Tower

My employee id was[protected]. I no longer have access to my ICICI bank a/c. I updated my new and currently active bank a/c number which is a kotak bank's a/c on epfo website. It been a long time now but Convergys HR department is not approving my request. Their email id [protected]@convergys.com is also not functional anymore.