Coolwinks — I was supposed and promised to get full refund for my order cancellation

Address:	Coolwinks Technologies Private Limited, Plot A-8, Infocity 1, Sector 34, Gurugram, Haryana 122001 India, 122001
Website:	Coolwinks.com

I ordered an eye glasses of 1914 from coolwinks.com which was eligible for 1500/- cashback to my paytm wallet. But i didn't receive the cash back as per their cash back terms. I then contacted the customer care (Kaveri is the customer executive) they told that if i cancel the order i would get full refund of 1914 to my paytm wallet. Based on this information i told them to cancel the order. After few days i received only 914 refund to my wallet. Then i contacted the customer care again this time sumit, told that they will not honour the promise they made. I have a recording of the conversation with both the executives. If they didn't promise i would have cancelled the order. I lost more than 50% of the money for nothing. I need my remaining 1000/- back to my wallet. I am here by attaching the recording for the record. This is plain fraud.