Coolwinks — they are not refunding my money

Address:560079
Website:coolwinks.com

My first order wasn't even confirmed and i had cancelled it right at the moment when the executive called me. I have still not received my cashback for the second order . Can we report them to cyber crime . please tell me if it's possible. The second item was ordered on 28 july, 18 and received on 31 july, 18.
I had even confirmed with the executive who called me the date till which i will receive my cashback and he had assured me that i would receive it within 8 hours. I had paid via paytm wallet.
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I also ordered on 29 july 2018 order no is. CW[protected], but still not get cash back from paytm.plz credited my cashback in my paytm wallet as soon as possible. Maine abhi tak 20 mail kr chuka hu but aapke end se mujhe abhi tak koi bhi response nhi mila hai. Poor service quality.

Still I didn't get any money, against my cancecellation of order placed on
Date:05-09-18
Please send as early as possible.

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