Cosmos Bank — Unused cheques charges rs. 5 per cheque while closing account

Address:

Mumbai City, Maharashtra, 400077

Dear Sir/ Madam,
I hold a premium current account at your Ghatkopar West branch.
My Account No :[protected]
COMPANY NAME: M/S JAY AMBE ENTERPRISE

I am your customer since last 3 to 4 years... till now i was fully satisfied with your service but...

NOW I HAVE A VERY SERIOUS COMPLAIN WHICH I WILL TAKE IT WITH CONSUMER FORUM ALSO...

My Complain as below

My home & office both at Ghatkopar East & our branch is quite far from my home.

So i opened a new account to CORPORATION BANK GHATKOPAR EAST BRANCH.( 1 min distance from my office & home)
I do not want to operate two accounts together so i decided to close COSMOS account.

I sent my office staff to collect account closure form from the branch.
I got a xerox form for account closure i signed with stamp & sent my cheque books & atm card back.

again the sent back my office staff with original forms to sign & stemp.

I got a call from office for retaining but i had decided not to keep 2 accounts so i said please close.

NOW PROBLEM IS MY TRANSACTION WAS TOO MUCH FOR LAST COUPLE OF YEARS SO I ORDERED 1000 PAGES CHEQUE BOOKS & I PAID CHARGE FOR MY CHEQUE BOOKS AT THE TIME OF ISSUING.

NOW WHEN I AM RETURNING ALL MY UNUSD CHEQUES APPROX 600-700 CHEQUES
MR. MANISH FROM COSMOS BANK TELLING ME THAT I WILL BE CHARGED 5 RS PER CHEQUES AS ITS UNUSED WHICH IS SUCH A STUPID THING WHERE I WAS HOLDING PREMIUM ACCOUNT TILL NOW, WHEN I WANT TO CLOSE THIS THEY ARE CHARGING ME TO UN USED CHEQUES.

THEN MR. MANISH SUGGESTED TO ISSUE ALL THE CHEQUES IF YOU DONT WANNA GET CHARGED.
I SAID OK I WILL ISSUE ALL WITH ONE RUPEES IS IT FINE HE SAID YES BUT WILL TAKE 10 TO 15 DAYS TO CLEAR BCZ THEY CANT PROCESS MORE THAN 100 CHEQUS PER DAY.

THIS IS THE WORST BANK EXPERIENCE I HAVE ONLY FACED IN COSMOS BANK, I WAS HAVING POSITIVE GOODWILL FOR YOUR BANK BUT...


ANY WAYS I AM EXPECTING FASTEST REVERT ON MY THIS COMPLAIN THAT HOW I GO AHEAD?

MY CONTACT PERSON NAME IS : MR CHINTAN R KOTAK
I AM PUTTING SAME WITH CONSUMER FORUM.

JAYESH C RUPAREL