Country Club India Complaints & Reviews

It is regarding the country club for which i have paid 65500 Rs on 12 Jun 2019. i have taken the membership and i have not used till now, due to covid 19 we were not able to use the membership for 2 years and every year they have added on the AMC on the membership which is said while joining will be waved off if we are have not used or discount will be provided . Now i want the refund as when ever i try to book the room, it is always asking to pay the 49460 Rs . as due when any promises are not completed and the billing is happening without using, kindly refund the money back.

I took the lifetime membership in May-2019 and later on I paid 5 year advance AMC in March-2020. Thereafter, I booked one booking for November-2020 but due to flight cancellation I informed for cancellation of the same to Country club customer care Hyderabad and ahmedabad. However, no action taken against that. Thereafter, I recently check mobile app for booking then it was showing that AMC is outstanding. How it is possible when I already paid for 5 years in advance and against that no service taken. For that matter I mailed to Hyderabad and ahmedabad team but no response from them.
They are not responding to customer.
Now, I would like to sell my membership. Kindly refund the pay amount .

Hi Team,

Country club sold me membership(CVPU37MCCLUB5SBA0013) with incorrect information and till now my issue is not resolved with them.

i don't want to use their membership and want my money back only.

i was struggling to get complete detail with them about my membership and for same i forwarded them mail but till now no input received.

i visited to their office but they fooled me one more time and told me that they will resolve each and everything in mail but nothing happen till now.

I am requesting to return my money ASAP and till now i never used anything from you. Please don't eat my hard earn money and show some respect.

below is email detail which is not responded till now and only one update was there that they will share information next day.

i called them 20-25 times but they know how to make fool and i am frustrated with them.

Thanks!
Pradeep
mob: [protected]

Require agreement details and sell off procedure—CVPU37MCCLUB5SBA0013
4 messages
Neha Negi Mon, Jul 26, 2021 at 10:16 PM
To: Revathi Reddy Fcpune
Cc: Pradeep Bisht
Hi,
As per today discussion, request you to share following things . We have not received these from past 1.5 year.Details
are as follows:
1. Agreement soft copy for 15 years membership (10+5) .For 10 years -6 nights 7 days accommodation & for 5 year-2
night 3 days
2.)complete list of hotel details in India as well as Abroad
3.) complete details of 10+ 5 years offer/membership which also include flight rates reduction detail and other offers
4.) reason why detail /aggreements etc not all provided with in 15 days after signing the agreement
5.) share the soft copy of the card rather than hard copy dispatching
6.) procedure for sell out option
7.) requirr complete details of AMC like 6000Rs in a year and offer
Regards
Neha Negi
Neha Negi Wed, Jul 28, 2021 at 8:15 PM
To: Revathi Reddy Fcpune
Cc: Pradeep Bisht
Hi,
Any update on below trail mail.
[Quoted text hidden]
Neha Negi Mon, Aug 29, 2022 at 12:57 PM
To: Pradeep Bisht, Revathi Reddy Fcpune
Hi,
Can you pls update because it already took one year but from your end, and we haven’t received anything yet.
Pls share the details as mentioned in the trail mail.
Regards
Neha Negi
On Wed, 10 Nov 2021 at 5:53 PM, Neha Negi wrote:
Hi,
Any update?
10/2/22, 10:01 PM Gmail - Require agreement details and sell off procedure—CVPU37MCCLUB5SBA0013
file:///C:/Users/Neha negi/Desktop/Gmail - Require agreement details and sell off procedure—CVPU37MCCLUB5SBA0013.html 2/2
Regards
Neha Negi
On Sat, 21 Aug 2021 at 11:41 AM, Revathi Reddy Fcpune wrote:
I will send it soon.
On Sat, Aug 21, 2021, 11:28 AM Neha Negi wrote:
Provide the documents.
No updation is there till now.
Regards
Neha
On Fri, 6 Aug 2021 at 6:42 PM, Neha Negi wrote:
Hi
Any update?
No revert is there till now.
Regards
Neha Negi
On Fri, 30 Jul 2021 at 6:13 PM, Revathi Reddy Fcpune
wrote:
Dear mam,
Has I have already share all the details to the central team of all the points,
Once I get the update by Monday will inform you I thought it will be getting cleared by today but head office
is closed for three days so I will confirm you by Monday after 4 p.m.
And about the call my call is not getting receive due to screen problem that's why I am giving you reply to
email.
On Thu, Jul 29, 2021, 3:13 PM Revathi Reddy Fcpune
wrote:
Dear Sir,
Greetings of the Day..!!!
By tomorrow your profile will get updated .
[Quoted text hidden]
--
THANKS & REGARDS
Revati Reddy,
Customer Care Manager
Phoenix Market City Mall,
Country Club Hospitality & Holidays Ltd.
Pune- 2
M.No: [protected]
Neha Negi Mon, Aug 29, 2022 at 12:59 PM
To: Revathi Reddy Fcpune
Cc: Pradeep Bisht

My membership ID isCVBRD1MPCLUB5LB267647.

I bought membership on 21st Oct 2019.
I was told that I will get Club benefits like Gym and other but I never got any benefits.
I was told there is tie-up wth urban fitness and there is no such tie-up.
Fes up with Your different representatives calling and asking money lime I have borrowed money from them.
It's mental torturing and disturbing from last 3 years. I many time tried to contact but no help.
I want my money 65K back.

I became a membership by paying an 25000rsamount but still today i am not getting membership card or my amount three years ago. The employes of the company will not response properly pls reurn my amount or give me a life time membership card of what they told while getting tge money.

I have made a payment towards AMC to Country club India as per details below.

Bank transaction number[protected] for INR 58, 720/- Dt. 27 Jul, 2022
Bank transaction number[protected] for INR 58, 720/- Dt. 27 Jul, 2022

I was contacted by the below mentioned staff from the AMC team
Gs.Veeresham,
Team Leader-AMC
Country Club Hospitality and Holidays Limited,
Hyderabad, [protected]

I have tried to reach him to resolve this but no response ( email Dt. 23 Jul, 29 Aug, 02 sep)
I then wrote to thier Customer service (Dt. 03 Sep) who directed me to contact their AMC staff ( [protected]@countryclubmail.com / shravani.[protected]@countryclubmail.com). I wrote to them on 03rd and 5th sep. I have no response from them.

I again wrote to the Customer service on 07th, 10th and 13th Sep. I donot receive any feedback from them for refund of excess Rs.58, 720/-

My Membership number is CVKW82KL30L1065

My registered email with them is [protected]@hotmail.com.

Could you kindly help me resolve this.

These guys lure you with all marketing gimics they can while giving you an option to exit/sell your membership if you are not satisfied, however on contrary once membership is taken and fees is taken by them neither the manager answers the call nor you get the amenities and other things as promised. It's the worst club with worst employees who only think of their own incentives by falsifying the customers with various benefits and services. The relationship manager assigned to me neither answers my call nor has the courtesy to call back. He also doesn't respond on WhatsApp messages. All their promises are fake and I request all members to thoroughly check reviews and never opt for this services. Don't waste your hard earned money.

I want my hard earned money back.

These guys lure you with all marketing gimics they can while giving you an option to exit/sell your membership if you are not satisfied, however on contrary once membership is taken and fees is taken by them neither the manager answers the call nor you get the amenities and other things as promised. It's the worst club with worst employees who only think of their own incentives by falsifying the customers with various benefits and services. The relationship manager assigned to me neither answers my call nor has the courtesy to call back. He also doesn't respond on WhatsApp messages. All their promises are fake and I request all members to thoroughly check reviews and never opt for this services. Don't waste your hard earned money.

Hi,

We took the country vacation membership in June 2020. While taking the membership country vacation team stated that we can utilize the membership within the country wherever the country vacation office is available. We specifically asked if there is any office at Vijayawada location as it is our hometown and thought we can utilize it. They firmly said it is there and we can use it with our membership cards.
br...

My country club voucher is not a valid voucher. totally fraud company. please give valid voucher if you can

Country Club has cheated with me for AED4, 380/-, I need it back.

Mr Vinod, a country club executive called me in December 2021, and said that all the pending dues will be nullified and my vacations re activated provided i pay 6000 rs in the name of AMC( I wonder why I had to pay any due as i didn't avail any facilities of theirs in years except 2 vacations out of 6 vacations i was promised.Also whenever I sent a mail they would outrightly reject saying the bookings are closed).He sent a mail confirming the same before my payment. Now, he says he will book my vacations only if i make a donation to some leprosy campaign for which he works part-time.He gave this information calling from a different number.Now, if we call him, he says he is not at all an employee of country club.

Dear i am member of Country club india since 2014., in 2018 i have received the call from hydrabad main office for AMC Scheam has been luanch give some offer., which as follow .
Dear sir,

I am precious member of country club, I am always paid my AMC in advance.
One day call from hydrabad and talked with me belove mentioned guy
{ E. MALLESH
Team Leader - Amc dept
Country Club Hospitality and Holidays Limited.
CONTACT [protected]}

He give me advance AMC Schema of RS. 40000 and do the payment of RS 40, 200/- in Two instalment . he give me confirmation that if you pay that amount i will update your membership up 2060 its means Life time because I have already paid advance AMC up to 2023 . one another girl Rajshree is also taking follow up for that . I had already paid that amount to country club but they do not update my Profile not provide me food voucher and not provide me holiday voucher .they only update my profile up 2043. I have try to call mallas and rejshree but rajshree phone number is out of coverage and mallesh cant pick my phone and give me respons.
I felt like sum fraud has been done with me or some cheating done by above guy so i want confirm with you what about next,

What steps i do, i have all the mail and all receipt of payment

i have also attached the mail conversion has been done by me and country club executive .

[protected] Forwarded message[protected]
From: Riddhik Shah
Date: Tue, 2 Aug 2022 at 1:06 PM
Subject: Fwd: FW: AMC RELETED ISSUED WITH HYDRABAD CENTRAL OFFICE
To: central customercare

[protected] Forwarded message[protected]
From: CountryClub Customer Care
Date: Tue, 2 Aug 2022 at 12:48 PM
Subject: Re: FW: AMC RELETED ISSUED WITH HYDRABAD CENTRAL OFFICE
To: Riddhik Shah

Dear Member,
With reference to your email, we request you to contact our country vacations customer care team on the below mail id who can access your membership details and assist you further on your query.
E-mail id: [protected]@countryvacationsmail.com

Regards,
Jitha
Team Central Customer Care
Contact No: [protected]
Country Club Hospitality & Holidays Ltd
Hyderabad
Work Timing:10:30hrs to 18:00hrs
(Weekdays Only)
www.countryclubindia.net

On Tue, Aug 2, 2022 at 12:26 PM Riddhik Shah wrote:

[protected] Forwarded message[protected]
From: CA.RIDDHIK SHAH
Date: Thu, 4 Apr 2019 at 12:34 PM
Subject: FW: AMC RELETED ISSUED WITH HYDRABAD CENTRAL OFFICE
To: Mallesh

For your reference

From: CA.RIDDHIK SHAH [mailto:[protected]@gmail.com]
Sent: 02 April 2019 18:40
To: '[protected]@countryclubmail.com'
Cc: '[protected]@countryvacationsmail.com'
Subject: AMC RELETED ISSUED WITH HYDRABAD CENTRAL OFFICE

DEAR SIR,

Y RAJEEV REDDY JI,

I am previlged member of your venture countray club india ltd

I will give you my brief introduction

• Name : Mr RIDDHIK R SHAH
• Membership No : CVSU1CLUB155621

• Mobile No : [protected]
• Email : [protected]@gmail.com
• Address : Surat

ONE OF YOUR LEADR SHIP TEAM MEMBER GIVE ME SOME OFFER WHICH WAS ATTACHED IN MAIL .
I WILL PROVIDE YOU DETAIL OF YOUR EMPLOYEE.


E. MALLESH
Employee ID : CCI2035

Team Leader - Amc dept
Country Club Hospitality and Holidays Limited
CONTACT [protected]

They can’t fulfil any condition which was offer in mail, i have called him somany time but they cant pick up the call and not give any answer, i have also call on your customer care but they also not provide proper solution.

That why i have sent you mail regarding this matter .
They offer me beloved detail for payment of life time AMC.

From: Mallesh [mailto:[protected]@countryclubmail.com]
Sent: 05 December 2018 12:09
To: [protected]@gmail.com
Subject: REG: COUNTRY CLUB LIFETIME AMC OFFER & WEB LOGIN DETAILS

Dear Sir,

Greetings from the country club, , , !

As per our telephonic conversation now ONE year AMC charges are 7, 080/- including taxes).
Advance years AMC offers:
• For LifeTime 2, 12, 400/- after discount 1, 00, 000/- only. (Hyd Central office AMC dept) after deducting the amount you have paid for AMC the amount will be 60, 000/- If you make the payment today itself it will be 40, 000/- only.

NOTE: After making the AMC advance payment if there is any increase in the AMC charges amount, that charges won't be applicable for the payment period.

Extra Benefits for Advance Years:
• we will provide you one 2N/3D Complementary Holiday Every Year.
• we will provide you one 6N/7D Gift Holiday.
• we will provide you Rs.3, 000/- worth of food voucher.
• If any holidays are expired will be carry forwarded.
Payment details:
• Payment Website : www.countryclubworld.com/checkout/
• Name : Mr RIDDHIK R SHAH
• Membership No : CVSU1CLUB155621

• Mobile No : [protected]
• Email : [protected]@gmail.com
• Address : Surat
• Amount : 40, 000/-
• Currency : Indian Rupees-INR
• Payment Towards : Annual Charges
• Employee ID : CCI2240
• Accounts Head : AMC/HOLIDAYS

Holidays Details:
• Holidays Website : www.countryclubworld.com/holidays/

Sir, all above condition are still pending, mallash cant pick up my call since January month 2019.

Please resolve my mattat as early as possible .

SHAH PATEL AND CO.

CA. RIDDHIK SHAH
FCA, LLB, ICWAI, BCOM
MOB:-[protected]
L.L:-[protected]

[protected] Forwarded message[protected]
From: "CA.RIDDHIK SHAH"
To:
Cc: "'Mallesh'"
Bcc:
Date: Thu, 14 Feb 2019 19:09:00 +0530
Subject: regarding AMC and another offer of CVSU1CLUB155621 in the name RIDDHIKKUMAR RAMESHCHNDRA SHAH
Dear sir,

I am precious member of country club, I am always paid my AMC in advance.
One day call from hydrabad and talked with me belove mentioned guy
{ E. MALLESH
Team Leader - Amc dept
Country Club Hospitality and Holidays Limited.
CONTACT [protected]}

He give me advance AMC Schema of RS. 40000 and do the payment of RS 40, 200/- in Two instalment . he give me confirmation that if you pay that amount i will update your membership up 2060 its means Life time because I have already paid advance AMC up to 2023 . one another girl Rajshree is also taking follow up for that . I had already paid that amount to country club but they do not update my Profile not provide me food voucher and not provide me holiday voucher .they only update my profile up 2043. I have try to call mallas and rejshree but rajshree phone number is out of coverage and mallesh cant pick my phone and give me respons.
I felt like sum fraud has been done with me or some cheating done by above guy so i want confirm with you what about next,

What steps i do, i have all the mail and all receipt of payment and all the call recording with mallas and rajshree.

If you not fulfil all the condition which was mentioned by you or your Represent Employee i will take some hard steps.

You will contact me as early as possible. I have attached all the mail for your reference.

Thanking you,


SHAH PATEL AND CO

CA. RIDDHIK SHAH
FCA, LLB, ICWAI, BCOM
MOB:-[protected]
L.L:-[protected]

[protected] Forwarded message[protected]
From: "CA.RIDDHIK SHAH"
To:
Cc: "'Mallesh'"
Bcc:
Date: Tue, 5 Mar 2019 18:49:57 +0530
Subject: FW: regarding AMC and another offer of CVSU1CLUB155621 in the name RIDDHIKKUMAR RAMESHCHNDRA SHAH
Dear sir

This is last reminder,
Please slove my matter, otherwise i will send all the detail PMO INDIA .

SHAH PATEL AND CO

CA. RIDDHIK SHAH
FCA, LLB, ICWAI, BCOM
MOB:-[protected]
L.L:-[protected]

From: CA.RIDDHIK SHAH [mailto:[protected]@gmail.com]
Sent: 19 February 2019 19:01
To: '[protected]@countryvacationsmail.com'
Cc: 'Mallesh'
Subject: FW: regarding AMC and another offer of CVSU1CLUB155621 in the name RIDDHIKKUMAR RAMESHCHNDRA SHAH

Please reply

From: CA.RIDDHIK SHAH [mailto:[protected]@gmail.com]
Sent: 14 February 2019 19:09
To: '[protected]@countryvacationsmail.com'
Cc: 'Mallesh'
Subject: regarding AMC and another offer of CVSU1CLUB155621 in the name RIDDHIKKUMAR RAMESHCHNDRA SHAH

Dear sir,

I am precious member of country club, I am always paid my AMC in advance.
One day call from hydrabad and talked with me belove mentioned guy
{ E. MALLESH
Team Leader - Amc dept
Country Club Hospitality and Holidays Limited.
CONTACT [protected]}

He give me advance AMC Schema of RS. 40000 and do the payment of RS 40, 200/- in Two instalment . he give me confirmation that if you pay that amount i will update your membership up 2060 its means Life time because I have already paid advance AMC up to 2023 . one another girl Rajshree is also taking follow up for that . I had already paid that amount to country club but they do not update my Profile not provide me food voucher and not provide me holiday voucher .they only update my profile up 2043. I have try to call mallas and rejshree but rajshree phone number is out of coverage and mallesh cant pick my phone and give me respons.
I felt like sum fraud has been done with me or some cheating done by above guy so i want confirm with you what about next,

What steps i do, i have all the mail and all receipt of payment and all the call recording with mallas and rajshree.

If you not fulfil all the condition which was mentioned by you or your Represent Employee i will take some hard steps.

You will contact me as early as possible. I have attached all the mail for your reference.

Thanking you,


SHAH PATEL AND CO

CA. RIDDHIK SHAH
FCA, LLB, ICWAI, BCOM
MOB:-[protected]
L.L:-[protected]

[protected] Forwarded message[protected]
From: "CA.RIDDHIK SHAH"
To: "'Mallesh'"
Cc:
Bcc:
Date: Mon, 4 Feb 2019 14:57:22 +0530
Subject: RE: LIFETIME AMC INSTALMENT
Dear mallas
Till date my profile was not updated


SHAH PATEL AND CO

CA. RIDDHIK SHAH
FCA, LLB, ICWAI, BCOM
MOB:-[protected]
L.L:-[protected]

From: Mallesh [mailto:[protected]@countryclubmail.com]
Sent: 24 January 2019 11:44
To: [protected]@gmail.com
Subject: REG: LIFETIME AMC INSTALMENT

Dear Sir,

Greetings form Country Club Hyderabad!

As per our telephonic conversation we have taken the approval for LIFETIME AMC Rs.40, 000/- instead of Rs.85, 000/-. As per your request instalment for AMC payment for Life Time is 20, 000+20, 000=40, 000/-. First instalment 19, 800/- is made on 22nd December 2018. Kindly make the 2nd instalment Rs.20, 400/- today, after receiving the payment we will update your profile up to 2060 today itself.

Payment details:
• Payment Website : www.countryclubworld.com/checkout/
• Name : Mr RIDDHIK R SHAH
• Membership No : CVSU1CLUB155621

• Mobile No : [protected]
• Email : [protected]@gmail.com
• Address : Surat
• Amount : 20, 400/-
• Currency : Indian Rupees-INR
• Payment Towards : Annual Charges
• Employee ID : CCI2035
• Accounts Head : AMC/HOLIDAYS
Kindly provide the details of payment receipt after making the payment.


Thanks & Regards,
E. MALLESH
Team Leader - Amc dept
Country Club Hospitality and Holidays Limited
CONTACT [protected]

Customer care not answering calls
reservation team not giving replies to email for booking not giving refund

I took a membership of Country Club on 6/7/22 by paying Rs.80350/-.
When I tried to book Stay I was asked to remit Rs. 11530/- ( Rs. 7030/- as AMC and Rs. 4500/- as utility charge).This was not informed to me at the time of signing the Application. The only they told additional facilities can be availed by paying Rs. 6500/- and it is not compulsory.
As I have been cheated I request to surrender my membership and refund the amount paid by me.
M. C. PRADEEPKUMAR
Member No.
CVCAVIP30LB275319

Hi,

I've paid 85000 for the 10 years + Lifetime membership.

1) I'm also a victim in this trap as they are not providing the services that they offered when I purchased the membership, they told that I will not have to pay any money except that yearly maintenance fee and that too if I've to use the holidays for say 2022 then only for that particular year I have to pay the maintenance fee or else that fee is not required, But these people will call us and tell that if we don't pay the maintenance fee every year then we cannot use our holidays.

2) Whenever I try to book the rooms by calling their executive they will tell new rules every time,
a) First time when I called that person told me that this is the festive season and all the rooms are already booked and we cannot book the room on a specific date.
b) Second time I tried to book a hotel in Munnar, but they told me that the hotel is a tied-up property and you have to pay extra money to book the rooms over there.
c) Third Time I've asked them for booking a room in bandipur, but they told that the rooms are booked and they cannot book the room on the dates we asked.

I tried to book all the above-mentioned locations two-three weeks prior, but they end up saying the same reasons or they will ask us to pay extra by saying that it is a tied up property.

They also said that i can join the gym that was nearby my home, that is when i purchased the card they had a partnership with snap fitness as that was also a reason for me to buy that membership but after i buy the card they have cancelled the partnership with snap fitness and now if i have to goto a gym that they have partnership with then i will have to travel around 15 + kms which is of no use.

They had also told me that i can cancel my membership and get my money back if i don't want the membership, but now if i try to cancel that those people are telling that I've to transfer it to my contacts and i should only strive to sell that card to them and push them into this trap which is not fair.

So please help me in getting my money back.

I got email and telephone from Kolkata AMC and they asked me to deposit 50000 and we will upgrade your card to free food voucher for life time.I paid on 30th dec 2021 and applied for card upgradation on 13th Jan 2022.But card not upgraded and they told me it is going to take time.
Again they mailed me and asked me to avail opportunity to book anywhere for vacation by paying 80000 /-.I paid it on April 25th but so far my card not upgraded.When I contacted they say that they offered wrong amount and it is less (only verbally they told).So i need to pay more to avail the facility.
I am unable to pay any more.
I want my this money (, 50000+80000 ) to be sent back to me immediately.
Or else pls upgrade myembership card immediately.
Card number:membership:CVBW37VIP30LBU766

Country club Kolkata had invited me a in their promotion on 3.07.22. They had committed this is only promotion purpose I do not need to take any of their subscription plan but also they will provide me free movie tickets for couple. But they are not fulfilling their commitment, now they are saying first I need to take their subscription plan then they will give me movie tickets

Miss Mumpy das from their customer care and Mr Ranjit from their sales team both had committed, they took my mail id for gifting purpose now they are not fulfilling their commitment. This is totally fraud case

Dear Sir / Madam
Recently i have become member of Country Club India about month before, and they offered me complimentary package of 2 nights and 3 days holiday package. I requested the Country club employee to book my complimentary package on last week of August-22 about a week before. Today i got call from their Central team from Hyderabad and confirm my complimentary package. subsequently, i got call from marketing person and booking...

I want to cancel my membership as they have too less hotels. The executive told me there are 100 hotels across India, but in reality, they have as they promised. I was also sold the package as an international stay however now when I call the customer service team it's not available. This membership was sold to me by Neeraj and his number is [protected]. This person does not even pick up my call or reply to the message.

Please call me on my number for more clarification [protected]

I want my membership canceled and my amount refunded.!!