Country Club India Complaints & Reviews

Dated 10.04.2022
I am a Sr Citizen (woman) of 67+ years old. Membership no. CCDL06CLUB10LB7974, member since 10.12.2010.

Before the expiry of my Country Club membership of 10 years on 10.12.2021, I received phone calls from Country Club different offices inviting me to extend my membership further. I opted to extend for 5 years and accordingly Mr. Ajay Haldar, Asst. Sales Officer, Country Club Delhi office, who corresponded with me, extended my membership for 5 years upon payment of Rs. 20, 000 as asked for and the receipt of payment was acknowledged. Then I paid 5 years AMC paying Rs 14, 160 to Ms Azma of Country Club Noida office who also contacted me earlier and she acknowledged receipt of payment.

Responding to my request both Mr Haldar & Ms Azma agreed to carry forward my unused holidays of the previous 10 years membership. This was very important condition of my membership extension.

After the contract papers of membership extension was signed and sent back to Mr Ajay Haldar, I find my original 10 years membership records vanished and only 5 years extended membership is being shown in my logged in Country Club Membership Account page. I brought this to the attention of Mr Haldar immediately.

Since 17.10.2021 I am in constant communication with both Mr Haldar as well as Ms Azma for showing my 10 years membership records so that I can avail my unused holidays of 10 years membership tenure.

But to my utter surprise, none of them is doing the needful nor responding to my series of emails and even not receiving my telephonic calls. Ms Azma is however telling that Mr Haldar will do it. In despair I emailed to Central Customer Care regarding this matter on 01.04.2022, but did not get any reply, not even an acknowledgement of my email.

Under the circumstance I do not know what more I shall do so that immediate action is taken by Appropriate Authorities to solve the matter and mitigate my harassment.
Kindly advise.

Regards
Jayashree Ghosh
Mob [protected]
email : [protected]@gmail.com

I signed up with countryclub as there was an office in qatar. But the office has been closed in qatar and its now been absolutely horrific experience to get the services that were promised.

One of the main reason i joined was due to tie ups for international destinations.

In the pasymt ive received numerous calls for the AMC payments but now when its time to make use of the service i dont have anyone to talk to.

Ice tried calling, messaging and sending emails to the contact person who last toom my AMC payment and promised to provide service but he is not answering and of my calls and ignoring almost all messages.

Ive called the customer service but there is no one answering. I called reservations and ask to speak to a manager to explain my situation and ask for help however the reservation staff kept me on hold for long amd then disconnected the call.

Its 10 days now and ive only received a couple of emails without receiving help but no one wants to speak to me.

I want a senior manager to call me on my qatar number[protected].

Hopefully i receive a call soon.

The country club people are a big fraud. They have cheated my parents who are senior citizen 85000rs! With fake promises of dubai package tour. This is harrasment and we are constantly following up but we got no refund.

I am highly dissatisfied with the services that members of country club provide. I have paid for the international membership which offers me some benefits travelling around the world, I am not happy with the service I get. I do not get the benefits of the membership that I have paid for. I am willing to get the refund from the company asap.

I was trapped by the sales persons and convinced to pay the membership fee.

One day on[protected] in the morning I got a call from a guy (sales man). He told me he is calling from the Phoenix mall, Pune (First lie). They said, there was a lucky draw that happened in the mall and you are selected, so please collect your gifts. For that you need to come to phoenix mall. That was the first lie that they told me that they were calling from phoenix mall. When I reach phoenix mall, I called them back and they told me that you should not go to the Phoenix mall, but instead you need to come to the building just next to the Phoenix mall, where there office was. Till this point I didn't know who they were. As I had the impression that they were genuinely from Phoenix mall.

When I reached there I saw the board of Country Club. I realized the truth now. But Still I entered into the office. There was loud music that was being played inside the office. I still regret that I entered into their office and listened to all their offers and lies. And that too they convinced me to pay 91206 Rs as membership fee. I still wondering how I was convinced to pay as they used the trick o[censored]rgency by stating that the offer is only till today. (Still cant believe my mind at this point). I used my credit card to pay the membership amount.

Second lie: They told me that they have excellent properties all over India and abroad (e.g. Thailand, etc. ). They have 4 and 5 stars hotels only. They don't have any hotels below that standard. But when I checked all their properties in the internet, they had very few 5 star hotels and 4 star hotels. In fact many hotels are very bad and very poor quality hotels. Many hotels are located in a very remote places which has a very poor connectivity with the city center and tourist spots.

Third lie: They told me that the amount will be converted into EMI with 0 interest. But when I saw my statement. The interest is being charged. So, that was the second lie they told.

Fourth lie: They said that you can book your holidays using the Country club app. But the truth is there is no option to book via the app. The booking is all done via phone. Although they have app but it is of no use.

When I did research about the country club on the internet I saw only negative reviews and all unhappy members who want their money back. As they have bad experiences in hotels. After analyzing all the above points and reviewing on the internets and research about their hotels I realized that what a terrible mistake I did.

Since I didn't use any service yet and do not want to keep my membership with Country club I want the refund of my money.

I have sent them my request for refund but I am not getting any reply from them.

I paid 75000/- on 23 Feb of 2021 I didn't receive any tax invoice. The amount I paid and the amounts I see in the app are totally different. In the first week when I want to visit plot they said can't arrange commute because of Coved 19 situation. I wanted to cancel the deal as I didn't want to continue .said the same to TRIVENI who is my executive at first she convinced me to use the membership services. I agreed and asked then to comvert the amount paid to plot to convert 65000/- for lifetime membership(35yrs) and 10000/- for next three years AMC.
THE JOB IS NOT DONE TILL DATE.
. The executive said at first when selling this membership later if you don't want you may transfer to some one or rent it out for some money which was quiet interesting. Asked for the same and now they say that they are not giving the membership at that prices. And no proceedings towards resolution apart from that answer.
. Didn't give me a tax invoice till date where the executive said orally that will provide a GST invoice finally I got the invoice last week after visiting the office i.e. in August where payment is made in February that too just a receipt. Not tax invoice.
. I didn't receive my membership cards for more than a month later, contacting Customer Care(here after CC)said to visit office. I visited the office to ask about the same then after a week's time I received the cards which was delivered to my neighbours instead of me.
. In the beginning days first executive Triveni didn't answer most of my calls and never calls me back in my missed calls felt very insulting after paying 75000 in 15 minutes living that I get a premium feature which we won't get outside. Letter Mr Vishnu took up the responsibility of assisting me over the phone he told me to call me back if anything is needed.
. Same thing repeated with Mr Vishnu also most of the time other is busy or won't be able to pick up the call and he won't be able to restore call me back to follow up. I tried to make some hotel bookings in March which took more than a week where I have to drop calling to two Country Club anymore and I had to cancel my trip to book hotels at high prices in the last minute. The same type of conversations wete going on with mister Vishnu about credentials to login in the app and also about the transferring of membership.
. The jobs are done only when I visit the office in person, over the phone neither the credentials logging nor the receipt or the hotel bookings are not happening .taking out the time for these things is quite impossible for a customer hope you got my point.
. Call Centre numbers doesn't work 98% of the times speaking today on 2nd August 2021 with MS Sandhya team leader of customer care in visiting office directly got to no that some technical issue with Call Centre is going on so we could not respond properly and also got to know that we(customers) can email for all or most of the above services where I got to told with their geet executives that making a call will do the job. None of the executives told this till date.
. Asked for refund several times for not responding to calls and not calling me back same happened again after several visits to the office when I met Mr Khaaja an executive of customer care service on last Thursday i.e. 29 july 2021, who told me that he will arrange a call back meeting with Jeevan Reddy who is his superior. He didnt call all me back on the day at the mentioned time where I had to cancel my office meeting and wait for his call .
later when I visited today on August 2nd he said that he FORGOT TO ARRANGE A CALL BACK which is very irresponsible answer.
. Promoted or said gym or classes are not available due to pandemic where a request for refund for the above mentioned reasons also.
. The main reason I opted for this membership was to avail gym facilities in most of the cities throughout the India and in my near by locality like soltair fitness and talwalkars for the next 35 years as a shocking news I got to know that there is no any tie up at present with any of those dreams I was pretty much disappointed knowing this.
. Orally said, documented, available services/ things never matched for me in this six months time span.
. I have to take out time for each and everything to make it happen it may d i d cards login credentials receps bookings or even CUSTOMER CARE SERVICE. Where as I can get all the above services promptly without paying any premium membership costs like 75000. Even to draught this email I have to spend an hour of my precious time.
. Till date no one event happened and cant see any events in the app also.
. Just in the span of first six months availing this membership I have to go all this experiences I thought of opting a refund instead of proceeding any further with the country club membership
. I might have missed some points which I shall attach further if needed for now at touching your references for the above mentioned points.
. The most frequently heard answer from the Country Club executives was pandemic situation unable to provide the particular service where as any other company in the world though their policy is non refundable payment when they are unable to provide the service they are refunding the amount to maintin a good relation with the customers.
Expected the same with Country Club but the answers I here from the executives are totally different.

Please do the requested query and escalate as soon as possible. Its already six months I have paid seventy five thousand rupees in fifteen minutes and experienced these issue

Hello team, i got a membership as they told me about alot of benefits. But when I want to utilise the benefits, nobody is there to help the customer care doesn't respond and even if we call nobody takes the call. I'm on a call for an hour and yet nobody responded.

1) I was asked to pay 35000 membership feeze using a credit card which is costing me 38000 and was told that you have tieup with the bank which will cost this as zero % charges on the EMI. I was told i will be getting 3500 ruppes back in my account which has not happened too.

2) I was offered yearly maintenance pay of only 2200 rupees which is not implied and I am being asked 3700 rupees yearly.

3) i was given 2night and 3 days leave as complimentary for booking the offer on the call direct which was told to be expiring on feb 3rd and 4th i was told they would extend it as the clubs were closed and the hotels were shut down due to lockdown in the contry.

Not even a single issue is sorted even after multiple followups and below is the number of the agent i was contacted by Rizwan : [protected]

I have become a member for a Vacation Membership with the above number - CCDL65V5LB28885 for a Five year period. I have paid an amount of Rs.65, 000/- on 25/12/2017. I have attached a confirmation letter received from your end for your reference.

At the outset, I had full plans to go on a vacation during this term, Since 2020, the scenario has changed completely. Given the current condition, one can not imagine to go out, and on top of it I have lost my job during COVID-19 and have been struggling for a day-to-day life. Also, due to this pandemic, we have been facing a tough time to negotiate and everyone in the family have been infected seriously. We are now in a very bad state of condition both in terms of mentally and physically.

Therefore, I request you humbly to refund our hard earned money with interest, This would be a major help for us.

Thanking you,

S. SUNDARAM
[protected]@hotmail.com
[protected]

BANK DETAILS:
Axis Bank - SB A/c No.[protected]
IFSC - UTIB0000131

There is severe harassment from Call Center asking for membership renewal & is going on since last 2 years.
There is no interest from my side & have refused politely several times.
However, the calling continues.
Please notify them to Stop & delete my number from their database

I have take a membership on the name of Puja Sachdev membership ID Ccmu38Vip5LB65856.

I have been behind the Booking in November, the Hyderabad Team Sai Baba/Sandhya/ Srinivasa told me pay 5 year maintaience first and then Booking can be done. We paid maintaience and was awaiting for booking to us surprise we have been informed that your parents cannot be taken along with it. We exchanged a couple of email and they agreed as per the plan you have been sold and since cooling period of 10 days we cannot refund the money.

We asked Saibaba why you have promised to book the same and take the maintaience but ironically no revert and no solution. We have send number of email copied to all people but no revert and they are ready to refund the money.

Email mentioned all details and agreed that Mumbai team have sold the wrong . Pls help for reversal of money Rs 60000.

Hi Team,
I would like to cancel my membership. Please refund my amount.

Though I have become member about 10 years back I couldn't able to avail even a single holiday package because of high price and other related issues. When ever I ask for a booking they say no room and there is no link with other partners. Then there's is no point in continuation of membership and hence better to refund the amount I have paid long back with interest.

On 20-December-2021, Mr. Neeraj Kumar (Sales and marketing manager) from country club visited my place to have a discussion on the membership of country club. After some discussion, he managed to lur me into availing the services ( though I was not very keen on getting the service). The executive put me under a pressure situation hg repeatedly saying that the offer of 72% discount will soon be over and that this is the right time yo buy the offer at Rs. 35, 000/- . He somehow managed to have the payment proceed via my credit card and had me sign the application form. He did not let me read the form even after requesting multiple times to have a look at it. He kept saying that he would take care of everything and that there is nothing fishy in the form. After making the payment he mentioned about some extra charges which I was not happy to listen to. Once he left the place, after giving it some more thought, I decided to have my membership cancelled within 2 hours of availing it and texted Mr. neeraj Kumar singh. He later called me on my number and said that no refund can be provided for membership cancellation and said the amount I paid was a relatively small amount and so refund is highly impossible to make. Considering the fact that the request to revoke the membership was done within 2-4 hours of availing the membership and it will take a week's time to activate the membership and that the EMI option on my credit card will take about 2-4 days to process, a refund initiation should not be difficult for country Club. I have written an email to them as well mentioning the same. But country club is adamant about no initiating refund. This is totally unacceptable. Country club is forcing membership by not initiating refund though the request to cancel the membership was raised 2 hours after availing the membership.

My bank officials also condemned the attitude of country club and recommend me to file an FIR with police.

Kindly process the refund.

Hello,

My dad has a membership, Membership number is CVMY1CLUB5SB244256 from the last 4 years. Not even once v could avail of the vouchers. Whenever we planned a trip, always the response was the hotel/resort is fully booked. MOST PATHETIC, IRRESPONSIBLE, WORST HANDLING OF CUSTOMER'S REQUEST & DOING IT FOR YEARS. WE HAVE ALSO PAID OUR AMC TILL 2023. NOW AFTER ALL THIS NONSENSE SERVICE, WHEN WE WISH TO CANCEL OUR MEMBERSHIP, WE ARE TOLD TO PAY EXTRA 6K FOR THE SAME.. R U INTO LOOTING / EXTRORTION OF MONEY BY PEOPLE? SINCE U HAVE OUR 2 MORE YEARS OF EXTRA MONEY IN AMC, THE CANCERLATION MUST HAPPEN IMMEDIATELY WITHOUT ANY IF'S & BUT'S. HOW MUCH MORE YOU WANT TO STOOP TO A LOW LEVEL? I NEED THIS MATTER TO BE RESOLVED ASAP.

I paid 35k no agreement given, the marketing agent claims he will Assit now he is absoconding .no reply, no customer care, no reply from anyone, total fraud.need update else will file case

I had recently made a booking for holiday with country club in Darjeeling. The booking was in the hotel Rink Heritage which was an affiliated property. At the time of the booking this was the only affiliated property of Country Club and I explicitly asked for booking here. The same was confirmed by the booking agent. After a few days when I received the vouchers I saw this was named to a different property Broadway Homestay, a budget hotel. Not only was the booking changed without informing me, this hotel too had a much lower tariff than the money I paid which the booking agent then refused to refund. Not interested in staying in a budget hotel I asked for cancellation of booking. The money however has been put on hold and will have to be spent in the next 3 months. This is unethical and illegal. I cancelled the booking because Country Club downgraded the booking to a budget hotel. Tehy were also dishonest in claiming that staying in this hotel will entail the same expense even with the Rs. 2500/ tax one supposedly has to pay for associated properties. I want an immediate refund of my money.

On 19 nov21 attended lecture and membership provided in short period no any document or agreement provided after several time called and visited. After signed all behaviour of staff changed. Information given by them is not match as per online checked .No proper co operation. I have my job issues. So can't afford such club membership. Kindly refund all money and stop payumoney emi and cancle membership this is request.

I Sushil Kumar Nahata paid the member ship amount of 55000/- after paying they denied that the services they will not give, this fraud mind to take the money and now please return my payment as soon as possible otherwise i will take strict action against your fraud behavior and miss guide us.

Country club executives looted my money by offering all nonsense offers and later I've realized later that the didn't have any service to provide.