Country Club India — Cancel membership and my money back

Address:	560102
Website:	www.countryvacationsindia.com

I have taken membership on 28/May/2017. But now I want to Cancel my Membership. My membership number is CVBG1SCLUB237446. I have taken membership of 10 years and paid all the money including 10 Yrs Maintenance in advance. As I haven't availed any holidays or service so that i wanted to cancel membership and my money back. Please help

false promises made:-

• Country Vacation and club memberships are valid till LIFE time and your next generation and transferable without any extra amount – But Agreement says, country vacation is valid till 30 years only and needs a renewal.

• Country Vacation offers the stay for 2-8 members for a period of 6N and 7Days each year at CCIL with in India and Overseas at any given time and All the clubs owned or associated with country club are 3 star and above. In case if the availability is not there or CCIL resort is not located in particular location, CCIL will provide an alternative equivalent stay without extra charges. – But the agreement doesn’t say the same. Also when I checked on country club app, each booking was asking to pay the Utility charges which are around Rs. 5000 for each booking – No such thing was mentioned in the document and during selling the membership.

• I can use the membership for 365 days a year (It was just mentioned as blue and normal priority)

• They said, an extra 5D & 4N complimentary will be provided each year via DAE without any extra cost(not even taxes since I would be paying AMC each year) and can stay in tie up properties like TAJ, ITC Grand, Leela Palace etc..– But it not mentioned anywhere in the agreement. They also said(while selling the membership) that using this you can stay at any place around the world which DAE includes. But when I called Country Vacations’ customer care, they told that you will have to pay Rs. 7000 to 14000 extra to use that facility. Also when I called DAE customer care, they told you will have to pay $229 + taxes to book such hotels.

• Free accommodation with free breakfast and snack services

• I can use my allowed bookings for that year for rent or I can extend that to next coming year. – Agreements doesn’t support this.

• Free car pickup from airport/Train station to the hotel and free car drop from the hotel to the airport and railway station, a travel guide and a personal cab all along your tour (fuel charges to be paid only) – Customer care says there is no such facility.

• Free couple passes to the events such as New Year eve, valentine’s day, deepavali, dasara etc. – But these are nowhere mentioned in the agreement or in CCIL website.

• Using the party hall in country club / country vacation with free of cost whenever it is required (including the electricity, decorations).

• HDFC insurance that covers 6 lakhs (I am not sure about the amount and also the plan – something they cover for me and my wife) with zero premium.

• Rent option if we are not using the vacation, the rent will be arranged by country club agents and I will get around Rs. 25000 for that year booking as rented amount.

• If I didn’t use the vacation for particular year, then I can move those days to next year without any charge. Also I can borrow my holidays from the next year.

• If I am not satisfied at any time, I can write a compliant letter to the office where I take the membership and I can cancel the membership at any time. The agents in country club will do the same for me. They will collect only the processing fees. Apart from all the above, they promised that as a special offer they are giving 4 complementary coupons. i.e., Three International paid trips (Singapore, Bankok and Dubai) and one India Paid Trip (Bandipur) which includes free accommodation, food, site seeing with guide, pick up/Drop and VISA processing fees. For Dubai, they promised to give Flight tickets also for the couple.
VISA fees will never be charged for the couple whenever an international trip will be made.

This is how your sales people are cheating the customers. Please cancel my membership and refund me my full amount (Rs. 1280000) at the earliest.