[Resolved] Country Club India — Cheated by country vacations
Bangalore South, Karnataka, India
(Dear sir/madam, below is the whole plot how we were trapped in this fraud.
In total mall bangalore, sarjapur road, i have been asked to fill some coupon which i did casually.
Later after few days we got a call that we have won some rs 5000 worth gift and we were asked to come to country club office in orr bangalore behind intel office.
There we were given 1 hr presentation about country club and later been addressed by sales team who explained about membership benefits. We were told that we have to pay the said amount of rs 74556 for 5 year membership (Membership id - cvbg1club5lb138786) and after little confusion we agreed to take it.
We were not informed about amc charges and when explicitly asked while signing the agreement, the sales person had striked and written in our agreement that as "if used" instead of mandatory.
Sales person gave promise that they will resell it to someone after our emi payment is completely done which they are not agreeing now.
After that whenever we tried booking a vacations in first year it was never available and now for past 2 years the online booking is blocked quoting that amc charges not paid.
I get call from their hyderabad office almost every week saying they are giving offer of paying 1 year amc only instead of 2 years and my online account will be reactivated.
When we ask about refund they tell that they are not from concerned department and we cannot go to consumer court as we have signed agreement regarding amc.
Please help me to get the membership refund back as we don't want to use any facilities from this club.
Complaint marked as Resolved Feb 3, 2016
Dear Country Club, Please let me know if you are ready to refund my amount as I have not stepped in your office or utilized anything until now.
[Oct 31, 2015] Country Club India customer support has been notified about the posted complaint.
Verified SupportCountry Club India Customer Care's response, Nov 04, 2015
Dear Member, Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 2000 members every month for holidays across our properties and exchange partner properties. Yearly approx. we are sending more than 30000 members and more than 1 lakh room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. Download our Android & iOS based Country Club App from Google Play store for real time bookings and information about our events along with all properties details across the globe. Click below link https://play.google.com/store/apps/details?id=com.ccil&hl=en One more Information we would like to give you that we have now our presence in Malaysia and Singapore, Now you can opt for a holidays there too. For further any queries please login to our below mentioned portal link and give your complete membership details. You can also reach us on below numbers and e-mail Ids For Country Club Membership call us on:[protected] E-mail Us On : [email protected] Members Feedback Clik :- http://reviews.countryvacationsindia.com/ Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership . Best Regards, Response Team. Country Club Hospitality and Holidays
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