Country Club India — refund request

Address:

Karnal, Haryana, 132001

Subject: request to refund money as cheated by country vacations

Dear sir,
I (Mrs shipra gupta) got country club membership on 23 feb 2019 and paid rs 81000.00 (Proof attached) to your officer mr baljinder (Mail id: [protected]@countryvacationsmail.com, sector 9d chandigarh) and got the agreement along with his hand written offers on papers (As attached).

But it is very very discouraging for me to mention here that i am being cheated 100% and all commitments which were made are all false in reality. Since 23.02.2019, i am becoming fool from your offices/officers

The following commitments were made to me on 23.02.2019

1. Offer valid for excess to 225 clubs for 10 years, life time oxygone zym &spa facility, banquet facility for 10 years.

2. Date of agreement (23.02.2019) with its validity till 22.02.2029. That is 10 years as per your commitment. (6n/7days holidays/ vacations per year round the year including peak days i. E. 24 dec to 3 january of every year.

3. Additional 2 years holidays/ vacations as per your commitment. (2n/3days holidays/ vacations per year round the year including peak days i. E. 24 dec to 3 january of every year.

4. Pick and drop facilities from nearest air port/ railway station included in all above offers.

5. Oxygone fitness and spa centre including it's all facilities for life time for 3 adults.

6. Banquets/ lawns booking charges waived off (Zero) for any 6 functions in a year for 10 years.

7. 6 special events invitation by post for various functions at various 225 clubs including new year program including chandigarh clubs etc for 10 years.

8. Food buffet charges rs. 949- bld. And rs. 699- bd and in case of restaurant 40% discount will be there.

9. Food voucher will be provided for every vacation availed.

10. Dae available for 7000 location and stay facility (6n/7d) can be availed by paying 1 day charges (Rs 7000.00 only)

11. Maintenance charges (Total rs. 26500.00) to be paid after 2 years i. E. After march 2021.

12. Membership card still not available. 40 days already gone.

But unfortunately:
1. I was not told by your officers about the timings of oxyzone (5am to 5pm). I was told that in written i will get oxyzone facilities for life time (For 3 adults) but i was refused when i visited oxyzone. Oxyzone authorities told that timings for cv (Country vacations) members are 5am to 5pm, no trainer will be provided and no spa facility will be provided. Hence, total false commitment. Now your officers as per mail forn chandigarh office (30/04/2019, form ms preeti, [protected]@countryvacationsmail.com) are replying that zym facility is available only (5am to m5pm) and that too till we have tie up with oxyzone. Even, i requested your officer mr baljinder, to give me on letter pad duly signed by cv authority for life long all facilities of oxyzone; but no document till date. Oxyzone is a brand, that’s why i was interested but if it would have been any other zym, i would have never been executed this agreement.

About banquet facility, now via mail chandigarh office of cv are telling me that for banquet facility, food is must with taxes. But on 23.02.2019 i was not told about the same condition of food. Again, cheating.

2. I was offered 5+5 extra years holiday. But i was not told that for extra 5 years holidays, i have to pay taxes. Further, i was told to pay amc after 2 years (Rs 26500.00). I was never told that without paying amc, i can not avail or use first 5 years holiday benefit. Now as per mail from chandigarh office (30/04/2019, form ms preeti, [protected]@countryvacationsmail.com) i have to pay amc before availing first 5 years holiday benefits.

Further, i was not told that to avail 5 years extra holiday, i have to pay taxes. Further, i was told that i can use this 5+5 years holiday during peak season also (24 dec to 5 jan) but now your offices are refusing for the same.
3. I was offered extra 2 years extra holidays (After 5+5); but now again your chandigarh office, via mail (30/04/2019, form ms preeti, [protected]@countryvacationsmail.com) is writing that “as per their knowledge, not applicable”.

4. I was told that during holidays, 40% discount on restaurants will be provided. Further, food vochures will also be provided for all holidays but now again your chandigarh office, via mail (30/04/2019, form ms preeti, [protected]@countryvacationsmail.com) is writing that “not applicable”.

Like wise, so many lucrative offers were provided to me on 23.02.2019 but all were false. This list is endless.in nutshell, i wish to conclude that it is a total cheating and fraud.

Even after mailing ur offices so many times (2019 march 3, 15, 16, 26, 28, 29; april 1, 2, 4, 5,) no attention was given to my queries.

Then i personally visited your chandigarh office on 22 april 2019 and met ms preeti. Then from there, i came to know that all commitments made on 23.02.2019 were fasle and wrong.

Inspite of calling your officer, mr baljinder (Atleast 100 times) he is not capable to fulfill anyone of commitment. He is just lingering on the matter and giving me lollypop that i am trying, i m trying.

Finally,

It is submitted that i am not at all interested to continue my membership due to the reason that i am being cheated from your side, all commitments are false, no benefit is there and i am not at all satisfied with your offers/facilities. Therefore it is requested to refund my money (Rs. 81000.00) as i am persuing this matter since last more than 2 months. Kindly refund immediately otherwise i shall be forced to take appropriate legal action.

After pershing the matter continuously, after surrendering membership, then on 01 june 2019 i got a mail from country club office at chandigarh;for refund the amount within 120 days.
But 110 days are hone and no refund bus there.