Country Holidays Inn — membership cancellation but company not refunding money

 
2 Reviews
India
 Anil.05.89 on Oct 10, 2018
Hello mr ujjal / country inn team,

As we discussed at last meeting if i will not satisfy with jaipur trip then you will proceed with membership cancellation and refund the amount.

I am not satisfied with your service and i have mentioned problem which i faced during that stay.
But now your team again and again asking for photos (Screen shots attached for reference) for that issue which i faced during stay so my points are below:

1. How can i take picutre of pick and drop facility?

2. How can take picutre of anoying voice of construction which was going on my upper floor and i already raised concern 2 time to reception but i faced this problem 2 days.

3.ac was not working properly so compalint 2 times but not resolved so should i take picute of ac???.

Your point of action is that to provide customer service instead of arguing with them and you should verify with hotel directly instead of bothering to customer.

Do you job and and this should be verifed to hotel by you or your team.

As i am not statisfied with your service and also with your customer service if i need to do for everything then which kind of role you are doing in it.

Do not argue againa and proceed with canecalltion and refund money.

Attached screen shorts of latest discussion for your ref.

@consumer forum team : kindly help to get my refund from this. Fraud company

membership cancellation but company not refunding money
membership cancellation but company not refunding money
membership cancellation but company not refunding money
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Country Holidays Inn & Suites Pvt. Ltd. (CHIS) is a fraud company, all these reviews are fake or paid reviews. Don't get traped with Country Holidays Inn & Suites Pvt. Ltd. (CHIS). They will do lots of false commitment to sell membership. Country Holidays Inn & Suites Pvt. Ltd. (CHIS) have only two 5 star property in delhi NCR 1 in AGRA, 1 in GOA and rest are only 3 and 4 start they dont have 5 star properties.

Yesterday I received a call from Mr Rahul Arora (Sr Customer Relationship Manager)'who don't have patience and don't know the manners how to talk with customers then what can I expect with junior support staff, he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

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    Customer satisfaction rating
    68%
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    phone
    +91 12 0499 4070
    location
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Country Holidays Inn - membership cancellation but company not refunding money