[Resolved]  Country Holidays Inn & Suites — big fraud by deceiving customers

Address:

Noida, New Delhi, Delhi

I have been trapped in the 5 year membership plan of country holiday inn & suites.
The fraud of this company i. E. Country holiday inn & suites (Not country inn or holiday inn, as they try to deceive during initial interaction) starts from any mall or other public places where they lure people through filling a lucky draw coupon and call us saying we have won free stay and ask us to collect the same, with a mandatory condition to accompany the spouse. They called me in the evening. They manipulate you and your spouse to make payment.
Their representative (Changing one by one) starts the presentation for the fraud with following:

• the entire conversation is recorded, which is actually not the case and is just a tactics to gain attention.
• their representative told that this company is combination of country inn, holiday inn and various other five star properties, which again is a big lie.
• they made various false promises like complimentary breakfast for all stays, providing hotels across all cities of india (Whether they have any tieup in that city or not), all hotels would be of min 4 & 5 star category, they have tieup with hotels like radisson, holiday inn, etc. Further, the company would also give other free facilities like complimentary dinner, etc. Time to time.
• they also promised that the hotels would be provided inside the city at preferred location, even if they don’t have any tie up.
• they would provide the hotels even in those cities where they don’t have any tieup.
They didn’t allow me to visit their website in detail at that time. Whenever i tried to search details on their website, their representative just snatch the system by talking something else.
Since i was getting late and was mentally pressurised and brainwashed by them, i signed the agreement keeping faith on their words as it was already 11:30 pm.in fact they continuously tangled me in gossips while deducting the amount (Rs 80, 000/-) and signing the agreement.
After i returned home, i visited their website in detail next day and found that the claims made by the company are false. Further, i got call from their customer care for verification and the customer care representative denied for various claims made by the sales representative, which were actually false promises for duping customers. During various subsequent telephonic calls as well, the sales representatives (Mr dhananjay & mr shoeb) kept on changing their words and even threatened in the last for forfeiting the amount if i don’t confirm the telephonic verification. I have written numerous emails and tried to escalate the issue and highlight the issue to their senior members in the team but their customer care always have standard reply which is “please contact your sales representative”. I also went through various posts and complaints on internet and many of them were similar to mine and realised that fraud is in the dna of all employees of this company and their management gives training of how to conduct such a fraud, as it is happening uniformly across various branches of this company.
I purchased membership in october 2018 and till now they are not willing to resolve the issue and are just forcing me to accept the same. They are always hiding behind forcibly signed agreement, which comes under unfair trade practices.
On going through various posts on internet, i realised that it is a mass fraud conducted by their company. I am left with no option but to file fir against them, along with complaint in eow (Economic offence wing). We are various members, which are victims of this fraud and are soon going to do that collectively. If more people are willing to join, please mail me at [protected]@rediffmail.com, to make it more impactful.