[Resolved]  Country Holidays Inn & Suites — issue in bookings

Address:

462032

Hello,
My name is nikhil jain resident of bhopal, madhya pradesh.

I took the chis membership this year for 5 years.
At the time of booking they told me that they will provide us 4-5 star properties if i request the bookings atleast 15 days prior.

I submitted a complaint earlier as well after that they promised that i will not face any kind of issues in future related to the bookings.

But now i realized that these people are not supportive & they never fulfil their commitments.

I have taken some of the bookings from chis, we compromised with the category of hotels, as they told us they the bookings are not available even when i was doing the booking 1 month prior.

I have a booking in chandigarh in hotel6 zirakpur (3 star hotel), details are as follows:

Check in date - 9-12-19
Check out date[protected]

I asked them to modify the checkout date and make it 11-12-19 & extend my stay for one night in the same property.

Then the first response i received form chis was that there is not booking available in this property or in any other property due to over booked season in chandigarh.

When i forced them a lot asked them that i will escalate this issue, then they provided me some options of very poor properties, properties which do not have even good reviews on google & other booking websites.

They provided me 2 options 1 option was hotel oyester which is 16kms away from my first property and do not have good reviews, why should i go that far to stay & return to zirakpur to go to shimla?

The other property was hotel sapphire (3 star hotel with 3.8 ratings) such a poor property.

These properties are easily available at low rates with breakfast on other booking websites, then what is the benefit of taking such an expensive membership from these people.

The sales person (Mr. Aftab) who sold me the membership also dont even reply to my calls and messages. At the time of selling the membership he made a lot commitments & promises that we will get the bookings in atleast 4star properties even in heavy booking season. Now when we are asking for support & booking, this guy is not available, i sent him a lot of emails, but he never replies to my call, emails & messages.

Either they should provide me a proper booking or else i need the refund of my full membership amount.