Country Holidays Inn & Suites — Lost my hard earned money


Dear CHIS team,

I am very disappointed that i have not been provided any good services at all which you guys promised. I have been mis sold this package with all the lies by your sales team.

They first took the payment and then gave the contract later so that was very clever move by sales team to trap us. Manipulating us with all the promises made and didn't even give enough time to read contract properly as it was already 11:30pm in the night and told us that everything they have promised ll be provided. Also you guys kept the contract with yourself and sent us months later so customer can't read it immediately.

These are the lies your sales team had done:

1) CHIS has completed 25 years so we are providing this offer which we normally sell at double the price. Big lie by your team.

2) They showed us mayfair goa resort but everytime i enquired you guys gave contract renewal reasons and that was one of the major factor i bought this membership and thus you failed to provide services on that.

3)They told us you can book Roseate every time you want with any of the available nights. But everytime i enquired your team said it is not available and is only for complimentary offers not for normal booking.

4) They highlighted that CHIS has launched the booking app and you can always book the hotel from CHIS app. I found that false as well after buying your membership.

5) And the most important No need to pay next year AMC until you complete the 6 night booking for the advance payment of AMC that i had done.

My first booking was also horrible where you didn't clear the payment to Hyatt Gurgaon and they stopped me from checking out and you guys wasted many hours to clear the payment and i was stuck.

I have given you 1 lakh rs and only got services worth even less than 15000.
If you can't give me services based on that i want a refund of rest of the balance since you have failed in all the promises that sales team had done while selling the membership.
Please discuss the refund procedure.
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    +91 12 0499 4070
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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