Country Holidays Inn & Suites Complaints & Reviews

I have made a booking and got confirmation mail that these hotels are available and after confirmation I have book my flight they asked me for payment amc I have made my payment and after receiving payment they stop replying and after 2 days they are saying we don't have availability i already booked flight.
No answer they have fully fake company.
Please don't waste your money they are making fools.

Country holiday is only a fraud to the people . please dont buy any policy from them, i m exploited by 2 lacs from them . they are doing just and just fraud .
They sent me Maldives without booking hotels and taken money from me.
i spend complete night at airport calling their complete team but no one responded

Now finally i m going for legals.

I have chosen this company because of his trust and royalty but every time at the time of booking they are raising issues regarding dues and every time giving offers to clear dues but at the time of booking and making payment there offer is over and asking for more payment also they are asking for payment which i have already done and they don't have even any data for this.
So fake so shameful for a company like this
Name -...

Membership no: CHISND773387

Against Country Holidays Inn and Suites
Regd. Office at 2045/1, 2 Country Holidays Inn & Suites Pvt. Limited Floor, Street No.6, Chuna Mandi, Paharganj, New Delhi-110055, through its Director

Corporate Office at G-02, H 17, Block H, H Block, Sector 63, Noida, Uttar Pradesh 201301

Subject : Appointment and complaint of fraud, cheating, misrepresentation, pursuance o[censored]nethical trade practices, deficiency of services, harassment of customers against the CEO/Director Mr. Vishal kumar Rai, Mr. Dinesh Sharma, Mr. Rahul Arora, Mr.Shekhar and other management staff of Country inn Holidays & Suites Private Limited.

We residents of Greater Noida have been defrauded, cheated through fraudulent misrepresentation and unethical trade practices, harassed and intimidated by employees of Country Inn Holidays and suites Private limited.

On 9th Feb 2018 in the name of a lucky draw, our personal details like name, marital status and car we own, were taken by sales team member at Logix Mall food court. On 10thfeb 2018, I received a call from their office and they invited us for rewards and freebies and a presentation which was a trap! When we reached the venue we were told to attend a mandatory 45 mins presentation but we requested if we can get the same on email or record it, as we were along with our 5 year old child who was cranky because of late hours. The sales representative denied and told us to switch off our mobiles. The presentation was full of deliberate falsehood, fraudulent misrepresentation of facts, unethical claims and promises, wherein the hotels and resorts shown in the presentation are not part of CHIS. All the properties shown in the presentation were ulta luxurious high end properties located in India and exotic foreign locations and hassle free booking services was demonstrated. Ease of Refund at any time of dissatisfaction was repeatedly promised and showed on their website.
It was claimed and stated repeatedly by sales team that CHIS owns luxurious properties more than 300+ properties in India and 150+ properties in other countries and many more are coming up in future. The name “Country Inns and Suites” is a separate and distinct chain of luxury resorts whose name is deliberately used to attract, misguide and confuse customers by Country Holidays Inn and Suites.the executive told after the payment of Rs.1, 40, 000/-, we will become a member of the Company and thus entitled to avail 6 Nights/ 7 days holiday once in a year and many other discounts freebies along .
we were promised that the amount paid us towards the booking of the holiday package will be deducted in 12 EMIs from the credit card of our clients and not in one shot but executive Mr. Shekhar swiped the card and informed told us that due to some technical errors of the POS machine the entire Rs.1, 40, 000 was deducted in one shot. Their executives informed that as the entire amount was deducted in one shot, now it’s not possible to convert in 12 EMIs. Their executives however, represented to our clients that their money will be safe with the company and if our clients are not satisfied, the company undertakes to refund the entire amount.

Our bookings of hotels as promised by CHIS for which we paid Rs 1, 40, 000/- had never been hassle free or the amenities satisfactory. This till date they are unsuccessful to provide us even a single paid vacation ! We tried booking with them numerous times either the location was not available or hotel or dates.

I had complained and shared the same time to time with their management representative Mr. Rahul and customer care team via series of mails and telephonic conversations but they kept on misleading with false promises, harassed and threatened us.

We were extremely disheartened and harassed with their response and we booked flights and hotel from other agents and additionally spent our hard earned money for peaceful and stress free holidays to various national and international locations which clearly states “deficiency of services” resulting in lack of our trust towards them.
We have been communicating telephonically and through emails since 2018 regarding our dissatisfaction and request for refunds.

On social media i came in contact with many other people who were victims like us and shared similar experiences.
On Monday 18 April 2022, we came to know that company is Refunding to few others and Me and my husband reached their office with the intentions for amicably resolving the matter by receiving our hard earned money trapped with them since 2018 in spite of my parents critical health conditions. We were made to wait for hours, while bouncers(female and male) kept on threatening us to leave.
That day we witnessed full Refunds were made to many like us & similar promise was made to us by their lawyer.

But Till date I have not received any Refunds. Their fraudulent attitude and deliberate intentions to not to pay our hard earned money is visible now.

Now cannot trust them for my holidays as they cannot ever stick to their words & demand full amount with interest against as I have suffered enough mental trauma.

Please don't send me mails regarding "Non Refundable" term as i am eye witness to Refunds made.
Ready to Resolve only once I get my hard Earned Money.

Thanks

This is travel company which dont have any location for booking. Daily they are making fool to number of ppls and take membership amount.

I have taken membership 5 years before and they did not given a single booking in these 5 years.

Whenever I ask them booking they dont have any location.

They need a consume court complaint.

I need my full amount back

CHIS is fake company. They dont have any hotels. From last year I m asking for booking and they dont have any locations available.

And now when I asking them for booking they are asking for money.

They are greedy person who are asking for only money and they dont give any service for plan I purchased. From last 4 years they did not give any single holiday booking.

Basically they dont have any location. They are only making ppl fool and take out money from them. No services.

Consumer Forum please take action such types of companies. And help to refund my full money membership amount and maintenance charges which I paid till now.

I was call by county holidays and travel to a hotel saying I have won a free holiday package. I went their they trap me in all there fake service promise and forced me to take the membership with explaining the details of membership the cost of membership was 1 lakh. I was forced to swipe. This was done in month on March 2023
Later when I ask them to provide me service for stay. They started proving traff hotel of 1500 wherelse I was promised for tarrif of 10k.
Later I come to know their was hidden charges in it. When I received 1 mail from them I inform them clearly to Cancle my membership and refund my amount. But every time I get auto mail say we are checking and get back.
I have raised requests for charge back by my bank. But county holidays denied saying I have used their service. When I mailed them asking about what service. They confirm me that I have not used any services from them.
I am following up from past 10 months for my refund plz help me to get same. Person name shubankar in team say we are working but I am not getting any conclusions.
Its a fraud done by country holidays travel.

It's been almost 3 years since i have trying to reach out to you thru various options, I have not taken any service from you and require refund of my hard earned money.

Taking membership from CHIS has been the biggest mistake of my life, I am hereby requesting you to please refund my entire amount along with interest, at the earliest, because of fraudulent over selling & wrong commitments.

Let me start from day 1, on 5th March 2021 when I received a call from your representative saying that we are lucky winners for free gifts and would not be required to pay anything but would be given refreshments served dinner & given gifts as we want to promote the brand CHIS and the services we offer, you just must give us 15 minutes for the session & then you will be served refreshments and gift vouchers at a hotel in Dwarka.

As my father lives in Dwarka & I had to visit him on 6th March, so my bad luck that I got into thinking & to add I got pestered by more than 5 to 6 calls during the day to give confirmation and lured me to visit the hotel & attend the session of promotion.


On 6th March 2021, I visited the premise along with my husband and was held there for more than 3 to 3.5 hours where 3 team members got into selling the product, first I was given information by representative 1, where I did not get convinced so her senior got into the picture and started giving details and created so much of pressure to make the purchase then & there, me and my husband were just not allowed to go out and they kept pressurizing us to make the payment for the 10 years membership which was being given as a special offer only for that moment in Rs 3 lakhs and the moment we were about to get up from chair, we were requested to pls sit and listen to positive reviews etc, still we told them we would like to think & get back, then instead of letting us go the Manger was introduced Mr Mohit and he also started pressurizing us and said that as an exceptional case will offer 1 year membership in 1 lakh, we again told him that we will think & get back, he further insisted that he will offer us additional offers and also make the payment of Rs 90000/- only for 1 year membership also insisted that we may pay thru credit card & opt for EMI’s thru bank. He insisted that he will offer only 5-star properties and will take special care & offer the best suites. The entire team created undue pressure and created such an atmosphere by showing us other people by clapping for them as they were taking membership. Overall, an environment o[censored]ndue pressure was created that we succumbed.

The offers were given for 1 year, where the below mentioned was committed ( pls see attached CHIS document of offer, it is clearly mentioned 12 months by your representative in his own handwriting )

1 1 night at four points by Sheraton with buffet & dinner

2 Flat Rs 18000/- off on flight ticket

3 Initially 2 weeks as bonus, then added 2 more to make it 4 bonus weeks over & above the 5 weeks of stay that is covered under membership. Was told that we can use these weeks meaning 5 + 4 = 9 weeks anytime within 5 years as per our requirement. (Week means 6 nights & 7 days)

Once we succumbed, they quickly filled the papers & took my signatures & payment and told that we will get a welcome call & post that will get login id for the app.

Now the story of welcome call, we paid on 6th March, from 6th March to 30 the march, there were more than 4-5 calls/ conversations held between the department who was calling & myself to check what was I given. You may pls refer to those recordings to understand that wrong & fraudulent selling was done.

To highlight we were told that we will get Rs 18000/- off on the first Air tickets that we book through CHIS, but the department who called told that the amount is 8000/- so I called back to confirm with Mr Mohit, he assured me that we will get Rs 18000/- as Rs 8000/- fixed and he has given 2 vouchers of Rs 5000/- each and that makes it 18000/- then I pointed out that it is written upto 5000/- which could be 1000 also in 1 voucher so he assured that the minimum amount that comes in vouchers is 2500/- per voucher and he gave 2 more vouchers on what app saying u may use all four & that will make it 10000/- + 8000/- fixed so u will get 18000/- ( pls refer to WhatsApp 1 & 2 conversation and 2 additional vouchers that are attached )

Second disconnect was related to rooms, we were told that we will get only suits & deluxe rooms, but the department said it could be standard room also. Again, I spoke to Mr Mohit & he assured that he will ensure that we get deluxe or suites only & for that I must call him for the booking & he will ensure that it would be done.

Third disconnect, he told us all 5 star & 7 star properties to be offered, but again the department said it could be resorts also.

So, I approached Mr Mohit and requested him to refund as could sense lot of wrong selling, but he insisted that “ma’am please take my word, I will honor what all I have committed” I will get you the specific property that you will want if not thru CHIS as I am in this field will get you thru others to be covered under CHIS. I myself am a sales Professional in Education Industry and have been counselling students and parents and also training sales people that what matters the most is what you as a sales person commit to the consumer, as it is your face, that they trust & invest in a brand, so keeping full trust in MR Mohit that all his commitments would be honored by him did not insist for refund. (Pls see Whatsapp conversation also which I wrote post telephonic call on 19th March 21 – Attached Whatsapp 2 ). This is intentional wrong commitments made & fraudulent selling & deceiving the customer.

Again pls refer to my whatsapp on 27th March & 5th April ( attached Whatsapp 4 & whatsapp 5 ) where I bought to his notice to rectify the period of offer and also made numerous calls to that effect that he has stopped taking my calls & does not even bother to call back.

Now I am worried that 6 nights & 7 days offer of bonus week would be given or not, also if we can take these weeks as per our choice which was told to me but I doubt now as the app is showing a specific period each year and was also told that I can use 2 weeks in one single year and can also take 2 rooms but again my doubts now.

Also not to forget that I had paid complete amount but later was asked to pay 6000/- more in the month of July, when I wanted to avail Sheraton's complimentary offer, but when I said that I have paid complete amount & nothing is due, they said ok. Also to mention in that complimentary offer I was allocated substandard room which completely put me off.

After being cheated again & again, I have completely lost my interest & faith in CHIS, and have not used even a single night in any hotel under this membership's 6 nights & 7 days offer, hereby you are requested to please refund my complete amount along with interest

Highly disappointed & horrible experience with this company never wants to recommended to anyone.
I have there membership and I also paid there AMC but still from last 4 month they denied me for booking for 4 times and each n every time they assured me to give better service in next time but next time they have some other silly reasons.
Yesterday there representative called me and asked me to pay AMC and I will process your booking we have rooms and when I said I already paid AMC she said sorry rooms are booked pls try after some time and when I called on their number they said our portal is closed that's why we can't give you booking, I can't understand if there portal is closed how is possible that there hotels are booked and if I agreed to pay AMC again they were ready to gave me booking.
Each n every time they gave some excuses for denied your booking n if all the excuses are failed they said sorry your confirmation is late we can't proceed it.
I can't use my 7 days in last 3 years due to there these silly reasons and false promises. Every time they changed your dates according to them. Totally waste of time and money I want my remaining money back .

Dear team
This is regarding the CHIS ( country holidays inn and suites fraud. I had invested the huge amount in this company to become member so that it will be convenient to me when I will go on vacations. In last week I tried to book through chis for my vacations planned in November but they are giving excuses and demanding more money for everything and giving booking as per their convenience I. E. Date location food, not providing anything as per my choice. Everything is imposing upon me for taking more money

Dear team
This is regarding the CHIS ( country holidays inn and suites fraud. I had invested the huge amount in this company to become member so that it will be convenient to me when I will go on vacations. In last week I tried to book through chis for my vacations planned in November but they are giving excuses and demanding more money for everything and giving booking as per their convenience I. E. Date location food, not providing anything as per my choice.

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Country Holidays Inn & Suites Phone Numbers
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+[protected]
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43
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Country Holidays Inn & Suites Website
www.countryholidaysinnsuites.com
Country Holidays Inn & Suites Head Office Address
OBS TOWER - 3rd Floor, A-Block, A-37, Sec-63, Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201301

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A
AdvDisha
fraudulent activities, fake promises
The promises made during the time of purchasing is not fulfilled. Not availed a single benefit. Want my money back..
In case anyone have any information about directors, please provide. Will sue them. Unable to get any response from the office.
It is my hard earned money. Please apprise.
They are just duping people, please beware. No one is found in the office. Unable to chase them now, the guy who sold us has also left.
Biggest frauds, please don;t take any membership.

Need a refund of my money.
Mob. No. [protected]
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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A
AdvDisha
membership
Address: BS Tower, 3rd Floor, A Block A-37, Sector 63 Rd, near to Noida Ford, Sector 63, Noida, Uttar Pradesh 201301 (AS PER THE WEBSITE), Gautam Buddh Nagar, Uttar Pradesh

I had taken membership and membership number is chisrg777222, member name - disha sachdeva by paying rs. 1lakh 40 thousand

I have applied several times for holidays giving min 60 days prior information, but am not able to get any response.
I want my money to be refunded and i have put numerous e-mails about 100's of email but there was no response. I have asked them to please let me know the timelines for closing any booking request.
Now, i am seriously thinking of moving court against the company and filing fir with the district police. I will make sure this kapil somra director and owner of company who is a small time fraudster be punished for his chit fund scheme that he is running till it lasts. Watch how we make him fall in the next 40 days.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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A
Aaravsanwal12
Mar 3, 2022
a big fraud company
Address: G 57, Shakarpur, Delhi, New Delhi, Delhi, 110092

I have filled one coupon at dlf mall, in nov 2018 back where the person told me that ‘country inn’ has opened new hotels at few locations

Including shimla, jaipur, goa, nainital, corbett. And they will provide you 2 nights/3 days stay at their new hotels if your names come in lucky draw.

Then i received calls from a girl she informed me that i won the lucky draw for a free vacation along with pvr voucher.br...
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S
Saurabh Vashishth
chis membership scam/ fraud
They don't have the availability of rooms whenever you need it. They did the false commitment at the time of sales untill you not trapped. At the time of booking, they said to stay in itc grand hotel, and now said its not the part of this subscription and can book the orange fortune. I asked them to do my first booking 15 days prior, they said that hotel is not available. I changed my date to get booking at my anniversary. They said still the hotel not available. However, i had to spend my complimentary stay when i had no need just to take my refund as per there policy. But they are still not agree to refund my money. Now i decide to file a consumer court complaint.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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Debanshu Kar
from Noida, Uttar Pradesh
chis _ fraud
Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.countryholidaysinnsuites.com

I took membership back in 2018, but what was promised to us was never fulfilled. They promised for 4-5 star hotel but they are providing normal hotels that ranges around[protected].

As of total i consumed 10 nights from the total package but last 5 - 6 times during booking i heard the same response that the availability is full after that i argue with then and received properties below level. This time around when i requested...
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D
DeepakChhabra89
from Mumbai, Maharashtra
Resolved
regarding my reservation at country holidays inn and suites
Address: 878-35 A/6 MEHRAULI NEW DELHI, 110030

Dear team,
Unfortunately i have been a member of chis from 2018, when ever i try to approach for a booking with there reservation team, i m denied a booking, there have never been a single time that i have been granted a booking, the team is really un professional and never provides reservations. I was forced to pay 1.5 lakh for there membership in return they never provided me a reservation, one needs to follow up on mails for several...
+1 photos
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Debanshu Kar
from Noida, Uttar Pradesh
chis fraud
Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I took membership back in 2018, but what was promised to us was never fulfilled. They promised for 4-5 star hotel but they are providing normal hotels that ranges around[protected].

As of total i consumed 10 nights from the total package but last 5 - 6 times during booking i heard the same response that the availability is full after that i argue with then and received properties below level. This time around when i requested...
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M
madhu_gemy
Resolved
chis is a fraud company
Address: OBS Tower, 3rd Floor, Block A-37, Sector-63, Noida, Gautam Buddh Nagar, Uttar Pradesh
Website: www.countryholidaysinnsuites.com

We bought this membership of CHIS in April 2019. Their salesperson Vansh thakur told us that we can cancel our membership anytime if we are not satisfied by their services. They promised of so many lucrative services while selling membership and now they are denying all. When we asked to cancel our membership, they simply said your amount wont be refunded. Chis is a group of cheaters. They simply loot your hard earned money. The salesguy is not picking our calls and nobody from customer care is ready to solve our problems. Their customer care head Jyoti told us to go to court as they will not help us in anything. They are denying to provide any facility. We feel like looted by them. They took 153000 from us. Please help us in getting our money back.
Apr 18, 2022
Complaint marked as Resolved
Hi I am closing my complaint against chis as it has been resolved.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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Payal CHIS
from Delhi, Delhi
Resolved
cheated by sales person dhananjay
Address: 201009

I took chis membership from dhananjay and shifali (His wife). They both actually played a role of bunty and bublee in my life.
Dhananjay and shaifali gave us lot of commitments at the time of taking membership. First three complementary holidays was good but when it's time to avail actual membership nights the reservation team started troubling us. Same time i didn't see any support fom dhananjay. Such circumstances forced me to file case on them. If any one else is also victim please join hand and fight against this fraud company and its employees.

https://chat.whatsapp.com/Jva92TESySbJo4HU2Ui7J8
+1 photos
Feb 24, 2020
Complaint marked as Resolved
Customer Care team assured me to provide better services in future.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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B
brandionfashionss
biggest fraud and scammers
I have been facing issues the second time with CHIS. They made large promises at the time of membership enrollment but as soon as you plan to avail their services there is always a constant disappointment from CHIS.

These guys dont even do a single booking and take money from us.

We paid 75k for 10 years membership and not even recevied single booking.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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A
ashish.niit2007
from New Delhi, Delhi
fraud selling of holiday package / membership
I registered this complaint on oct 21, 2019 & it is not resolved yet.
*
Hi team,

I have filled one coupon at shoppers stop mgf gurgaon, a months ago where the person told me that ‘country inn’ has opened new hotels at few locations including shimla, jaipur, goa etc. And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.

From few last weeks i was...
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V
virender65
fake promises all lies by chris
Just tempt you with unreal/fake gift offer for their promotion (That never claim in reality) to sell the policy within a single sit, avoid let you research the real fraud of company made till date. Be aware about the kind of fraud they made.

They ask for fake reviews giving first trip free all over internet. You will be burning lakhs of rupees.

We are creating a group to file pil - incase you are cheated against these fraudsters join here.

Chat. Whatsapp.com/jva92tesysbjo4hu2ui7j8
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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waysmyway
from Delhi, Delhi
scam real review save your money
We are creating group -
https://chat.whatsapp.com/Jva92TESySbJo4HU2Ui7J8

This company cheats innocent people to mint money. Period. Been a member for 1 year now.. And i can bet the 5 star ratings here are fake.. Here’s my experience..

1. They decline booking no matter how early you notify them.. Citing unavailability of rooms. All the lucrative properties that they claim to have during their presentation...
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M
mohit ghai (barevogue)
from Mumbai, Maharashtra
regarding membership of country holidays inn & suites
Address: F-1106 prateek wisteria apartment, Near indusind bank, 201304

This email is in regard to my refund of rs. 60000 made through my hdfc credit card on june 15 in country holiday inn and suites office in noida.
We were offered a membership from chis where we were verbally committed to give many exciting offers for our bookings and holidays. But when we read the terms and conditions of the contract it was different from the offers communicated to us.
After reading the t&cs i decided not to...
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P
Poonam Rawat 1989
Resolved
fraud company
Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This company cheats innocent people to mint money. Period. Been a member for 1 year now.. And i can bet the 5 star ratings here are fake.. Here’s my experience..

1. They decline booking no matter how early you notify them.. Citing unavailability of rooms. All the lucrative properties that they claim to have during their presentation while they sell their membership is not theirs, except one or two like kabeela resort in jim...
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H
himani saini
from Delhi, Delhi
Resolved
all offers and benefits are fraud
This company will show you a long list of offers & benefits when you're thinking about buying the membership but when you actually buy it, it's very difficult to redeem these vouchers and offers.in fact, you never get what's promised to you. You end up compromising because now you have already invested so much money.

Also, there are rarely any 5-star properties which you will get. They promise 4 or 5 star but never give you any 5 star option of any property/hotel. Most of the options are 3-star & some are 4-star.
Then, you get the most basic or cheap room in that hotel which makes you feel that booking directly from the hotel's website is cheaper than getting this membership.

There are very limited locations covered by chis (Very few for international and very basic for domestic). So, it is recommended that you browse the website in detail rather than believing the fake demo.

There is no response for any reservations. Please either start booking or refund our amount.

India's Biggest SCAM in Tour And travels

India's Biggest SCAM in Tour And travels company

Fraud Company Biggest SCAM in Tour and Travels

Country Holidays Inn & Suites — CHIS- Fraud Company Biggest SCAM in Tour And Travels

Chitter and they do not provide complimentary.

I was constantly in touch with the executive and he provided the details also like available properties for the dates for which I wanted booking. But after dropping a mail to reservation team as usual I got the reply that the property is not available for the current dates.

Fraud done by this company