[Resolved] Country Holidays Inn & Suites Pvt. Ltd. — for cancellation and amount refund req
Jaipur, Jaipur District, Rajasthan, India
AjAjay S R on Aug 8, 2018
I had recently purchased the membership with chis for 10 years and gone through very bad experiences of their services and staff behavior. Let me narrate the whole experience
Wrong commitment and information,
1. At the time of giving package your officer provided me wrong information about interest, as per them interest not applicable on my credit card emi. But after payment i came to know that interest added in my payment. Then he confirmed me that interest amount will refund to you through cheque right now. And after 5 minutes again statement changed and denied for refund and now new story came in picture, if you will continue our membership after 12 months 5000 rs will reduce from your final amount.
2. Compare to online booking, package room tariffs are higher.
3. After payment i came to know about amc.
4. When i contacted to mr. Prabhanshu gour (Take over manager) for cancelation then first he denied and after my regular request he suggested me that we will deduct 15000 rs from your deposit amount and remaining amount will refund you. I denied and informed him that now only your customer care team will help me. And after that he started misbehaving and bola (Jaha baat karni hai kar lo refund nahi honai dunga).
It is my humble request, please help and make my payment.
After all such incident i don't want any relation with your group.
Complaint marked as Resolved Aug 12, 2018
As per yesterday confirmation by Mr Vansh, they are ready to refund my 100% amount on basis of resolution of consumer complaint.
Today again received call from Mr Rahul who are customer care head, I spoke with him and he assured me for my refund.
But first they want my positive feedback on complaint.
So on the basis of their assurance I am taking my complaint back.
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