Country Holidays Inn & Suites Pvt. Ltd. — membersship id: chisdl772135 - request for refund of membership fee paid | |||||
Hi, We have taken CHIS membership last year in Jul'17. We have not availed any services till now. The cost of membership was Rs. 78, 000 for five years. The benefit under this was - 6 nights, 7 days free stay per year (total 30 nights in 5 years) in 5 star or a 4 star property. Also, apart from above, below mentioned stays were to be provided complimentary in addition to the basic stays : 1. 1 night stay at ITC Fortune, orange Park, Gurugram 2. 2 nights, 3 days stay at some resort in Jim Corbett. We have not availed any of the basic or any complementary stays till date. We made on spot down payment of Rs. 30, 000 and promised to pay the remaining amount after completion of EMI of Rs 34, 176(2848*12). First, Their Hotels are not available at most of the places and available hotels are not worth of membership amount paid by us. Now, we contacted the concerned person to avail our complimentary stay at ITC Maurya and 1 night stay in Chandigarh. Now, after an year, the person came up with another additional charge of Rs. 6000 plus GST per year to be paid. This was not disclosed or even discussed at the time of giving the membership an year back. According to the above additional disclosure of charges, our per day cost of stay would be Rs. 3767 (78, 000 + 35000 - approx additional charged disclosed now as AMC = 1, 13, 000 / 30 nights). We have compared rates and prices of hotels online across areas and compared, all the hotels prices are less than or equal to Rs.2, 500 per night, no matter we book from whichever external site. After taking into consideration all the relevant facts and most importantly about the undisclosed additional charged disclosed now when we decided to avail the service for the very first time already an year later when we became member. I have even drop them an email on 11th Sep 2018, but they don't even to bother reply on my emails. This breach of trust is highly unprofessional on company's part. We do not want to be a part of CHIS anymore and would request you to refund our already paid amount (Rs. 30, 000) at the earliest. Was this information helpful? | |||||
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 2 Comments | |||||
Comments
Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager) and he promised me to refund my complete amount 1, 40, 000 in my bank account, So based on his promise I am taking my complaint back.
Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000
Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000
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+91 12 0499 4070
OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.
Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000
Nobody tells me at the time of booking that they are using third party service for hotels booking.