[Resolved] Country Holidays Inn & Suites — Reservation being denied for 6N/ 7D under membership program.

[Resolved] Country Holidays Inn & Suites — Reservation being denied for 6N/ 7D under membership program.

B Bansaldeepika from New Delhi, Delhi Aug 24, 2022 Jan 20, 2023 This thread was updated on Jan 20, 2023

Hi, My membership ID is CHIS0M6598. I have informed CHIS Reservations about my GOA trip for which I need hotel booking with them from 11th to 17th September 2022 ( 6N/7D). I informed them on 18th August 2022 itself and have been chasing since then. First of all the properties they suggested are completely different to those which are listed on CHIS website or app and even after being flexible and adjusting to that they are providing me with the reservations for 4 days only when the contract clearly says I can avail 6N/7D in one go. Your website also clearly mentions guaranteed booking to members. Hence please resolve this at the earliest as I have already planned my holiday for 6N/7D and make all flight reservations as well accordingly. IT IS NOT POSSIBLE FOR ME TO CHANGE MY HOLIDAY PLAN AS PER CHIS. Was this information helpful? No (0) Yes (0)
Aug 26, 2022 Complaint marked as Resolved Booking now provided by Kukum Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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chis_unhappy_customer

Aug 26, 2022

Most disgusting Customer service team I have come across. CHIS NEVER want to provide services that they committed while selling membership, they will always have reasons to say NO to the customer.
After looking at customer feedbacks here almost everyone is facing similar issues, where CHIS sales team making fake promises and CHIS delivery team is simply denying or ignoring the customers.
Lets all go to twitter and Linkedin by tagging Vishal Rai and infelicitous CHIS image only then they will be able to understand customer problems.
For information just google CHIS and see the reviews Or visit https://www.consumercomplaints.in/country-holidays-inn-suites-chis-is-a-fraud-co...⇄ https://www.mouthshut.com/review/Country-Holidays-Inn-Suites-Noida-review-nuqqml...⇄