Country Holidays Inn & Suites — chis is a fraud company.

sachinksharma11

from Mumbai, Maharashtra

Dec 10, 2019

Address: OBS Tower, 3rd Floor , A Block A-37, Sector 63 Rd, near to Noida Ford, Sector 63, Noida, Uttar Pradesh 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had purchase chis membership in feb 2018 and that time there was several commitments were made from there executives. After few months when i try to use it they put me in a trouble by denying everything what ever they committed for. Any how i have confirm several queries via my email to avoid unwished circumstances but now they are ignoring my email as well. They are providing different interpretations and several nonsensical things.
There are conversations which proves that i'm right but they denied.

I had paid my complete amount in two parts. The very first time chis promised to provide complimentary stays in india and other countries. I had utilized my stays in india with lot of fights with them. After that their executive call me and requested to pay the balance amount (Though we had time 2 year to pay) with an offer which was valid from the date of payment to the complete 1 year. I paid the balance amount on 14th march 2019 which means i have this offer till 13th march 2020 with email confirmation.

At the time of 2nd payment (I. E.14th march 2019) i had doubts and i write an email to chis with lot of queries to confirm my understanding.in that email i clearly confirmed my complimentary stay for foreign country (Which was provided by/from chis) and they confirmed me.

After all this i made the payment. Now i'm very much clear that i have one offer booking from chis in india and my complimentary stay for foreign country.

Now few days back i requested them to book my vacation and they denied. They said i do not have any offer booking in india and not only that they have also denied that i do not have any complimentary stay for foreign country.

They have cheated me.

It's been many days and lot of efforts i putted but they clearly denied to provide me my bookings.

I recommend every user to not to buy this membership as they will troubled you a-lot.

I also request the concern person in consumer forum to kindly treat this message as most urgent. Please stop them to lying to the people.

Thank you.
With best regards,
Sachin.

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Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by sachinksharma11 Kindly see the images of my email:

Image-1(Email-1) --> in which I had offer from them and in response to that I made the balanced payment.

Image-2 (Email-2) --> Taking confirmations from CHIS to avoid any unwished circumstances or to avoid further disputes. in which I have mention on Point no 11 that "After the full payment I’ll be eligible for INR Rs. 10, 000/- voucher and one complementary stay form your end in foreign (which will be valid for 10 years)? This offer was explained to me at the very beginning by your executives (Mr. Shakher, Gaurav and Sahil)à kindly clarify."
- In this email i clearly mentioned my complementary stay for foreign --> I have not asked anything regard ti INDIA in this point.

Image-3 (Email-3) --> I received confirmation from CHIS in which they have confirmed my understanding.

Now after all these I'm struggling with them. Very annoying.

Dec 13, 2019

Updated by sachinksharma11 They people are pretty shameless.

They have cheated me and after so many conversations they are unable to rectify my issues.

Shame on CHIS

Jan 07, 2020

Updated by sachinksharma11 Dear Folks,

DO NOT PURCHASE THE MEMBERSHIP FROM CHIS.

Please take a minute before skipping my feedback. It can save you from this trap or can guide you how to deal with CHIS.

I hope this feedback can save you to invest you money into CHIS (Country Holidays Inn & Suites). Trust me, I was and I’m struggling with them till now.

They have promised me to provide certain thing before I purchased their membership but after that they denied their each promises. They fool the people. They just care about the money and nothing else. Once you paid your complete amount you are gone. You cannot convince them whatever promises you had with them.
I have wasted my Rs. 1, 40, 000/-. I have trusted them and they fooled me. They informed me something and given something else even not providing the resolutions to your queries.

It is completely mess and if you want to save you money and time do not ever purchase this. If you are purchasing this they be ready for trouble which will you face thereafter.

It is a long relationship “10 years”, therefore thing twice, thrice before buying this membership.

If you feel to proceed with CHIS then I humbly request everyone to please listen them carefully, make a proper note or record you conversation in your phone or any device if you can then please please check all the details must include in your bond/stamp/agreement. Read very carefully the agreement compare with your understandings, match all your points of offer and everything before signing. DO NOT TRUST THEM.

Why I’m saying all these because in my case what they have done is they explained me complementary offer for foreign country, I trusted them and I said that 1st I want to see your services then I’ll make the complete payment, so I paid Rs. 50, 000/- just to see their services. They prepare agreement I checked and informed that CHIS have not mentioned my complementary foreign stay in agreement then their executive informed me that- Sir, once you pay the complete amount we will revised the agreement and your offer will be applicable automatically. I blindly trusted them and signed the agreement. After one year I ask them about my foreign complimentary stay then they (CHIS) clearly denied. They said that it has not been mentioned in your agreement so we cannot provide you. I mean they are pretty seamless.

After all efforts I thought that I have given my Rs. 1, 40, 000/- to charity. Very painful.

If you/somebody wants, I can share copy of my emails to see how they cheat the people and then decide.
My email is [protected]@gmail.com.

Last but not the least: Please do not invest you hard-earn money to this mess (CHIS) instead do a research and find the better option to utilize your holidays. I will defiantly not recommend to buy membership from CHIS.

I hope this helps you to decide the better options available in market.

If I can be of assistance, please do not hesitate to contact me.

Best regards,
Sk.

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Comments

Poonam Rawat 1989

Aug 15, 2021

ORGANISED FRAUD!!!

They trapped us saying its a one day offer..Where they promised 4 star 5 star rooms ..So many complimentary offers if we take the plan now..All this was done in a office at a very famous mall in noida..So we trusted., but these are bunch of looters..Never booked a room in hotels they promised..Always some average hotel rooms they have to offer that too in the outskirts..All the 5 star reviews are fake here, done by thugs they have hired..Kindly do not fall for such fraud companies and their offer.

chis_unhappy_customer's reply, Aug 26, 2022

Most disgusting Customer service team I have come across. CHIS NEVER want to provide services that they committed while selling membership, they will always have reasons to say NO to the customer.
After looking at customer feedbacks here almost everyone is facing similar issues, where CHIS sales team making fake promises and CHIS delivery team is simply denying or ignoring the customers.
Lets all go to twitter and Linkedin by tagging Vishal Rai and infelicitous CHIS image only then they will be able to understand customer problems.
For information just google CHIS and see the reviews Or visit https://www.consumercomplaints.in/country-holidays-inn-suites-chis-is-a-fraud-company-c2531503, https://www.mouthshut.com/review/Country-Holidays-Inn-Suites-Noida-review-nuqqmlqttso

Reenutalwadia

from Gurgaon, Haryana

Nov 25, 2021

The same thing happened with us they are unable to give us any of the services they promised us.
They are cheating people and enjoying the hard earned money in a name of fake promises.
Even after multiple complains from my side they are not refunding my money back it has been 4 years now.
I am begging them to return my money however their executive will call only if you post bad reviews of them not because they are conserned but to fool you again to trust them .

Licence of such people should be cancelled.

chis_unhappy_customer's reply, Aug 26, 2022

AsH!!!

from DELHI, Delhi

Apr 18, 2022

Fraud company ...Bunch of liars, , do not trust this company ...They should be sued..

chis_unhappy_customer's reply, Aug 26, 2022

Indradev0507's reply, Dec 21, 2022

I am also facing the same issue. They have taken 3 lakh rupees total and not doing my bookings.
I am trying to unite people and then take one legal action together. We have a group on what's app named "Victims of CHIS". You can join the same link.

https://chat.whatsapp.com/H05gnoKlF9Y1kz04zcJrLL

Or message me 7045992249, I will add you.

harrybabaster

from Mumbai, Maharashtra

May 26, 2022

Most disgusting Customer service team I have come across. CHIS will never be able to provide services that they commited, they will always have reasons to say NO to the customer.

Hardly few locations are active and all other mentioned on their website is pure marketing thing to attract customers. Reality is far ugly than their commitment.

Feel cheated after taking their membership, Money wasted completely.

chis_unhappy_customer's reply, Aug 26, 2022

chis_unhappy_customer

Aug 26, 2022

Most disgusting Customer service team I have come across. CHIS NEVER want to provide services that they committed while selling membership, they will always have reasons to say NO to the customer.
After looking at customer feedbacks here almost everyone is facing similar issues, where CHIS sales team making fake promises and CHIS delivery team is simply denying or ignoring the customers.
Lets all go to twitter and Linkedin by tagging Vishal Rai and infelicitous CHIS image only then they will be able to understand customer problems.
For information just google CHIS and see the reviews Or visit https://www.consumercomplaints.in/country-holidays-inn-suites-chis-is-a-fraud-co...⇄ https://www.mouthshut.com/review/Country-Holidays-Inn-Suites-Noida-review-nuqqml...⇄