[Resolved] Country Holidays Inn & Suites — total fake, false commitments, insensitive, money laundering,.. wants to expose and get the money back

 
2 Reviews
COUNTRY HOLIDAYS INN & SUITS PVT LTD OBS TOWER 3RD FLOOR, BLOCK A ,A-37 SECTOR 6, NOIDA-201301 UP INDIA 18001033808 09958333933, Haridwar, Haridwar District, Uttarakhand, India
 seemantr on May 4, 2019
Hello, my name is seemant rawat. I am from haridwar uttarakhand.
Unfortunately i am also among the many people who have been deceived and looted by chis organisation by showing false fixture and total false commitments.

My chis id is 773905 and i was attended by chis so called sales manager akshit kakkar (From delhi) in feb 18 and given many false commitments such as

1) i only need to pay 55 k initially and will get 14 leaves or 3 years to pay the rest (95 k) and total 6 night for 10 years and 35 bonus nights.
2) i can take 2 rooms easily and even 3 can be get depending upon the availability.
3) if i will not find the service satisfactory i can quit and will get the refund.
4) travel and sight seeing will be provided on giving fuel cost.
Many other commitments done to me.

As i am aware of the working as i ahve been in club mahindra many times we thought 1.5 k is not a bad deal as they offered so much in verbel commitments.

I asked mr akshit that if i will get all in written he said yes and they don't even give you time to think so we have decided to take up and paid 55 k to chis.

After that for my first trip i have paid 8.5 k as afs also.
My first trip with chis was in corbet which was decent but even before my first trip they people have started asking for payment. We found it annoying as they only have given 3 years/ 14 leaves deals which eventually was not ca. Me on contract.
After the first trip they only started giving pressure for payments and even have denied for giving 2 rooms stating the contract and all as all the commitments were fake and not the parts of not shown contract at the time of deal.
I have talked to many people including sales head to customer care head but the reservation and care team kept on feeling us like beggars.

Finally when i have asked for refund and quitting process..

I was told that mr akshit kakkar has given me all wrong information at the time of deal and neither i can quit nor i will get the refund as per policy.

Even will not get 2 rooms anyhow and no more rooms untill full payments

Akshit kakkar was contacted many times
But he is only having sugar coated tougue nothing more than that for us.
In chis nobody cares for customer. Biggest mistake of life

Have bought to have moments but came as spoiler.
I want the money settlement as committed to me but as per contract and over smart policies of chis we found our self disgusted with chis and cheated in every sense.
.

Shameless people and organisation. Will never recommend it to anybody.
Complaint marked as Resolved Jun 7, 2019
Hello, I was attended by Mr Rahul Arora.
They have denied for money back bu gave the requiered holiday package.
So hoping for peace and commitment fulfillment i am closing the complaint.

Many thanks Consumer Complaints team.

Complaint Status


[May 04, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Updated by seemantr, Jun 07, 2019
I was attended by Rahul Arora from CHIS . They denied to give the money back as per policy but eventually I was given Complimentary stay as per my need on mail.So I take the my complain back hoping for peace and happening for the commitment made.

Thanks consumer complaints forum for immense help.
Complaint comments  1 Comment     Updated: Share0Tweet0

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I was attended by Rahul Arora from CHIS . They denied to give the money back as per policy but eventually I was given Complimentary stay as per my need on mail.So I take the my complain back hoping for peace.

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    Customer satisfaction rating
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    phone
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    location
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Country Holidays Inn & Suites - total fake, false commitments, insensitive, money laundering,.. wants to expose and get the money back