Aug 01, 2019
Updated by Barham Ahlawat I need complete refund.
Aug 01, 2019
Updated by Barham Ahlawat i agree with
https://www.consumercomplaints.in/country-holidays-inn-suites-fraud-illicit-and-unlawful-practices-refusing-refund-and-forcing-membership-against-our-will-c2046266
and it happened quite similar with me.
this is the only time you can buy and we were in hurry too.
also it was never an easy time to book with chis care, i never got any vacancy where i wanted .:-(
along with wrong plan is just rip off.
too much hustle and tusle for booking even free nights, which are promotional and free from providers to new members .
that too a lot trouble because of this wrong plan.
I want holidays but not stressful bookings with such a useless plan.
Either upgrade my plan without any cost to 2 adults and 2 kids (upto 16 yrs of age) or cancel my plan and refund my complete money.
Yes, i have used some of free joining offers as CHIS care insisted to go to Fortune Manesar. and other free places. Interest money on my deposited membership money can be adjusted for those free welcome offers.
So, I am claiming back my original amount without any interests, inconvenience charges and stress affects.
Verified Support
Aug 01, 2019
Country Holidays Inn & Suites Customer Care's response As to inform that as your agreement has been mutually signed where its mentioned that upto 6 years child could be accommodated.
Aug 02, 2019
Updated by Barham Ahlawat I never ever mentioned that my agreement doesn't say this .
What I am saying is that I have been mislead by salesperson by saying that this plan will work for me .
and hence i bought it.
My first booking of Fortune Manesar was also done with very ease with no issues of kids age and later all even free bookings were painful arounds kids age.
So, it is like we should only trust agreement and not on a representative from CHIS organisation.
Are you guys not integrated with agreements?
Mr Rahul Arora, some senior manager called me and stated same statement 10 times, you have signed agreement. He is not ready to listen what i am trying to tell.
My question is that why there is no integrity between what is in agreement written to what is explained to me in meeting.How long company will survive if these practices continue...
agreement says under 6 years and sales
person on the signing day said- sir i will be there to support, and it is manageable.later no one was reachable. even our salon vouchers were never given.
Now, I have been left with no option than going to consumer forum court and provide all evidences which I carry with me.
I have been also threatened by him stating, that for our future healthy relationship as CHIS vs customer, I need to withdraw my complaint from this site.
This is unacceptable behavior from a representative of such an organisation.
I am not interested at all in carrying any relationship with such organisations where customers are threatened and tried to kept mum rather than listening to everyone properly.
They could have resolved my issue patiently rather than reacting badly.
God bless CHIS and associated customers!!!
Aug 06, 2019
Updated by Barham Ahlawat No reply yet.☹️
Aug 07, 2019
Updated by Barham Ahlawat Initially, I was looking for multiple resolutions to my complaint but now with my above mentioned customer care call experience and delays in response, I am confident of only resolution is getting my refund back and not willing to keep any relationship with CHIS further.
I am a heart patient and cannot take any more stress in long waits and I will wait for couple of more days for a correct action in regards of this complaint, else I will be left with no option other than raising a complaint at https://consumerhelpline.gov.in/ with all my detailed records, emails as well as voice recordings with customer care.
and share it on all media to aware and safeguard other customers.
Aug 14, 2019
Updated by Barham Ahlawat it is nearly 1 week to above post and no replies.
:-(
:-(
Sep 02, 2019
Updated by Barham Ahlawat should i still wait any more day or raise complaint in
https://consumerhelpline.gov.in/
Please confirm CHIS authorities.
Sep 20, 2019
Updated by Barham Ahlawat I raised a complaint at consumerhelpline and got not satisfactory response.
https://consumerhelpline.gov.in/user/complaint-details.php?cid=1518886&&sid=6&&ctid=25
I got following reply:
Company has responded to your grievance as per their terms and conditions, if you are not satisfied with the company's response you may file case with Consumer forum, following the procedure prescribed by them.
This was my last option but now I have tried all requests but no use.
I have only one option left, Now I will have to reach my advocate and file a case with Consumer forum. :-(
Sep 23, 2019
Updated by Barham Ahlawat Should I consider, Yes from CHIS to go ahead ?
