Country Vacations — Cancellation of Membership and refund the capitation fee

Address:	Kolkata, West Bengal, 700009
Website:	www.countryvacationsindia.com

Country Vacations — Cancellation of Country Vacation/Club membership and Refund Money. Membership ID: CVKK1TCLUB10LB222731.

My Name is Arun Kumar Saha, I got a promotional call in July'2016 from a random number stating that I have had been awarded gift and free vacation trip from them and asked me to come with my wife and collect the same from their office. When I went there, it was country Vacation/club, Tapsia, Kolkata. They gave us about one hour presentation stating benefits of Country Vacation membership and committed lot of things against our specific quarries but everything verbally. During the presentation the sales members who handled me were Tapas and Amit. They sold Country Vacation + Club membership for Rs. 1, 51, 000/- out of which Vacation scheme ( 6 days 7 nights free vacation in every year) will remain valid for 10 years which can be extended up to 30 years after paying an additional amount of Rs. 1, 00, 000/- within next three years and Club membership whole life for us as well as our child.

We took the membership of Country Vacations on[protected] after paying Rs.1, 51, 000/-.

For the first time after taking my membership, I had requested their reservation team on[protected] for three nights booking at their property at Zen Garden, Chennai from 27th January 2017 as I shall be travelling to Chennai for some urgent piece of work.

After lot of verbal communications with the Country Vacation team, it reveals that I should have to pay service charge @Rs.700/- per night for a total of Rs.2100/- for three nights and these three nights will be adjusted from my annual limit of six nights.

In this regard, please note that at the time of taking the membership, we were confirmed about lot of facilities extended by Country Vacation Club against our specific queries which includes stay at Country Vacation's own property for non-vacation travel on free of cost basis and this is over and above the six night entitlement per year.

Further, we were informed that there are lot of facilities available in their clubs as well which can be availed free of cost. For example, we were informed that Body Spa is available in CV’s Kasba property which can be enjoyed free of cost. After visiting there it was found that no such arrangement is available there at all.

However, at the time of my first booking in CV after six month of taking the membership we found that there are lots of differences/ limitations in actual practice with respect to the confirmation given to us at the time of taking the membership which is a matter of great concern to us.

In view of the above, we would request you to cancel our membership and refund us the capitation fee amounting to Rs. 1, 51, 000/- deposited by us at the time of taking the membership. It is noteworthy to mention that we have not availed a single service from Country Vacation /Club.

Waiting for your earliest action in this regard.

With Best Regards,

Gopa Saha
Arun Kumar Saha