We wish to report our experience with country club vacations and our request immediate cancellation of membership and refund of our money [ref: CVBG1TCLUB5LB221875] .
On 15th june 2016, we received a phone call from one mr. Pratheek stating that we have won a prize in a lucky draw at a shopping mall. We were requested to come and collect gifts worth rs. 30, 000 in the evening at an address in Sarjapur, Banglore.
Throughout the day, we received a number of phone calls from this person. Finally, since we were in the city we decided to drop in and collect whatever gifts were promised. We (Me and my wife) were asked to come to the country vacations office at Sarjapur, bangalore. We reached there at around 11.00 AM in the morning. A young lady greeted us and took us into a small room where there was loud music playing. There were number of tables were sales representatives were talking in hushed low voices to couples.
The lady told us that there will be a short presentation about country vacations after which we could take our gifts and leave. Then, one Ms. Chaithra came and started asking us questions about our vacations. She said that the country club was celebrating its 25th anniversary and hence were selecting around 500 winners of lucky draw for gifts and around 116 of those winners would also be eligible for a special offer on their vacation plans. He then introduced us to Mr. Harish as his manager who told us about some vacation plans of country club. He said that this was a special offer and we had to decide within 30 minutes after the presentation. Ms. Chaithra then continued to explain the different vacation plans.
At the presentation they (Harish and Chaithra) told us about lots of offers for holiday resorts and vacations. At that instance, the offers were looking good, and also they gave the option to convert to EMI of the whole amount for 36 months without any processing free and Interest. Then it looked like a very good offer and I asked them to provide the all these details in a document, then the executive said that he will give all the details of the benefits that I was offered by them in a written document.
They told us that 100 customers had already signed up and only a few offers were pending. Together, both of them literally forced us to accept their offer at rs. 75000/- for 10 years membership for International Vacations using my HDFC credit card. Later i asked him for the benefits of getting the life time membership then he offered so many benefits and also gave the option to convert to EMI for 36 months without Interest and 0 processing fee. Then I paid the rest of the amount 62500/- for life time membership. Overall I paid 75000+62500 = 1, 37, 500/- for the membership. Once the payment is done, I was asked to sign on the agreement which doesn't contains any of the benefits that I was offered, then I asked the executive regarding this and he told me that this is the standard agreement for all and since we are the couples through the Lucky draw contest, we were given all the extra benefits (mentioned below) which will not be specified in the agreement. He also told that I ll be getting a printed document with all of the benefits offered along with the welcome kit which will be delivered within 2 days. Then I signed on the agreement believing that I will be getting the written document with welcome kit and since it is a public Limited company i trusted blindly. After that I sent a mail to the executive mentioning most of the benefits of the Membership he offered by asking him to confirm the benefits that I ll be getting. The executive(Harish R ) replied to my mail confirming all the benefits that I offered will be provided by the club vacations(Please check the Inline mail for reference).
A day after the payment done i.e on 17th June 2016 I got a call from the customer care girl of Club Vacations and explained the benefits I got with the membership I purchased. To my surprise what I was offered was completely different from what she is explaining. Then immediately I explained the benefits that I was offered by the Country Vacations executive and told her that these were completely different from what she is explaining. For this she told that she will raise a complaint on this issue and get back to me. But I never got any call from her till date. This implies that they are disloyal to their customers and they don’t even bother about the customer complaints.
They promised me the free EMI conversion of the whole amount for 36 months within 4 days without any interest and 0 processing fee. But the amount is converted to EMI for 18months only and that too at the interest rate of 15%. After getting the message from the bank regarding this EMI conversion, immediately I approached the Country Vacations executive Mr. Harish (T.O Manager)who offered me all the benefits and assured me on free EMI conversion for which he was not responded and very rude if I asks for it.
They promised me that I will be getting the detailed document of all the benefits that I was offered on the day of purchase along with the welcome kit which I will be receiving after 2days of payment. But after receiving the Welcome Kit there is no such document, then I visited the Customer care office at Koramangala and asked for it. Instead of giving the solution to my problem they are not responding properly and asked me to check with the executive. Then I tried calling the executive and as expected he is not responding to my calls.
Then I have stated researching about this club, my world started collapsing!! When you do a search in Google for “Country Vacation”, in the very first page of the ten or so result, nine of them are about the frauds committed by the CV! And there are plenty of complaints that CV will not stick to the promised that they have made.
Here are few links:
•
http://www.mouthshut.com/product-reviews/Country-Vacations-Bangalore-reviews[pro...⇄
• http://www.grahakseva.com/topic/country-vacations
• https://countryvacationscheat.wordpress.com/
• http://www.complaintbox.in/country-vacations-fraud-a-review/
•
http://countryvacationscheat.blogspot.in/2012/08/how-i-got-back-my-money-from-co...⇄
•
https://www.change.org/p/country-club-inquiry-on-country-club-business?recruiter...⇄
We then filed a complaint and asking for the cancellation of membership with their customer service team on june 21st via e-mail with all the reasons for raising the complaint but have not received any response. It has been four days since we have raised this complaint. However, we have still received any response from which is very very disappointing. When they wanted our membership and money, there were so many phone calls and follow up from their executives. Now, that we are asking for cancellation and refund, nobody is responding.
We have not used or intend to use in the future any of your services and have requested for cancellation. We hope we will receive a positive response to this complaint through this forum and an early refund of our hard-earned money.
Benefits offered to me at the time of purchase :
1. A cashless stay for a period of every year for up to 6 Nights and 7 Days each year at CCHL properties and associated properties within India plus 25 other Countries for life time of the Second party from the date of this agreement. This accommodation will includes Studio room, 1 BR and 2 BR (Bedroom Hall Kitchen) which will be allotted based on the number of vacationers(maximum of 8 adults allowed in this package). Second party has to pay an AMC of 8500/- for each year after completing 1 year from the date of Membership if he avails the facility of this vacation. And this pricing of 8500/- is fixed and will not be altered in the future.
2. No Renewal charges for the Membership throughout the life time of the Second Party.
3. No Processing fee and other extra charges(not even interest) applicable for the EMI conversion of the paid amount. These charges will be taken care by CCHL .
4. If the Second party failed to avail the facility of the Cashless stay, they will be carry forwarded to next year. Second party can also borrow the no. of days from the preceding years.
5. 4 Gold Card Memberships for the 2 couples Mr& Mrs.Surender Nalla, and Mr & Mrs.Aravind Gudise and also for the kids if they have in future. This membership card is valid till lifetime and no extra renewal fee needed for the same. Membership card will be delivered to the Second party within 15days of date of purchase of Membership for the Couple Mr.Mrs Surender Nalla where as the same will take 45 days to deliver for the couple Mr.& Mrs Aravind Gudise.
6. 600000/- travel insurance will be provided for the Second Party.
7. Second party can Sell/ Rent this facility after completing 2 years of Membership.
8. Complimentary free accommodation for 2N/3Days in Bandipoor for 4 adults except the taxes which we have to pay if Second party avails this facility.
9. 3 N /4 Days complimentary package for 4 adults throughout India where the Second party no need to pay anything throughout the trip. This trip includes Flight charges, Pickup and Drop facility, Accommodation, Food and sightseeing where all of these were taken care by the Country Club(Except taxes of max 2000/-).
10. 6N/7 Days complimentary free accommodation in India/International which doesn't include any hidden charges other than Taxes.
11. 3 grams 22 carat gold as complimentary gift which will be delivered within 30 days from the date of purchase of the membership.
12. Flat 50% off on Flight/Bus ticket bookings if we book before 45 days of travel date for International and 15 days for Domestic. And also Up to 50% discount for all Flight/Bus tickets if we book within 45 days of travel date for international and 15 days for domestic.
13. No extra charges for using swimming pool and indoor game facilities from CCHL for life time with the membership card provided without any extra charges throughout lifetime for the Membership card holders.
Here is the Mail confirmation that I got from Harish(T.O Manager of Country Vacations Kormangala) confirming the benefits that he offered to me.
From: "harishcvk Kormangala"
Date: 17 Jun 2016 14:37
Subject: Re: Membership clarification
To: "Surender N"
Cc:
Dear sir
Thanks for mailing us.
1) 6th paint. You have to pay only taxes for india trip maximum 2000/-.
Other than this im here by confirming all the below mentioned facilities will be provided from Country Club Banglore.
And also no extra EMI charges for your payment.
Also adding my manager in cc mr. sundar reddy (manager)
Thanks & regards
Harish R
Take over manager
[protected]
Vcvkor1883.
On 17 Jun 2016 00:33, "Surender N" wrote:
Hi Harish,
Here is the brief description of the promises that you have made today on subscribing the Membership for Country Club. Kindly revert back to this mail for confirming these facilities.
1. CR card -i.e Vacation card for 6N/7Days free accommodation for up to 8 adults(including taxes and no other hidden charges) over 25 countries for each year through out the life time and no renewal fee after five years for the same. And also no AMC for the first year and from next year on wards it will be 8500 per year if we avail this facility of vacation. Accommodation will be provided for maximum of 8 adults without any extra charges.
2.4 Gold Card Membership which is of life time validity and also for my kids in future .
3.600000/- travel insurance
4.We can Rent/Sell this facility after 2 years of purchase.
5.Complimentary free accommodation for 2N/3Days in Bandipur except the taxes which we have to pay if we avail this facility.
6.3 N /4 Days complimentary package through out India where we no need to pay anything through out the trip. This trip includes Flight charges, Pickup and Drop facility, Accommodation, Food and sight seeing where all of these were taken care by the Country Club(not even taxes).
7. 6N/7 Days free accommodation in India/International which doesn't include any hidden charges other than Taxes.
8. 3 grams 22 carrot gold as complimentary gift
9.Spa coupons
10. Flat 50% off on Flight/Bus ticket bookings if we book before 45 days for International and 15 days for Domestic. And also Upto 50% discount for all Flight/Bus tickets if we failed to book prior to above mentioned condition.
11. No extra charges for using swimming pool and indoor game facilities for life time with the membership card.
Thanks & Regards,
Surender
Was this information helpful?
Post your Comment