| Address: | Mumbai City, Maharashtra, 400067 |
| Website: | www.countryvacationsindia.com |
On January 3, 2016 I had become member of country vacations, looking forward with the superb schemes presented to me by it’s sales person Mr. Anshuman Tripathi.
In the cognizance to the fact stated by Mr. Anshuman Tripathi, of Andheri Branch of Country Vacations office, following benefits were assured:
1. 22 vacations of 7 Nights and 8 Days in 20 years for 2 adults and 2 children (including domestic and international holidays) without any utility or AMC or any other charges;
2. 4 air tickets for domestic travel;
3. Only payment of fuel charges for the vehicle hired on vacations;
4. 30% discount on food if property is owned by country vacations. In case the property is RCA, then the discount on food will be 20%;
5. 30 spa vouchers with no conditions for any payment to be made (complete free);
6. Club membership for 10 years without any payment of annual maintenance charges (AMC)
For the above mentioned facilities I had made full 100% upfront payment of ₹ 65, 000 and signed the agreement guided by it’s officer. Thereafter I received mail wherein there was no mention of the above mentioned facilities however it stated that the payment of ₹ 7, 000/- is due from me on account of ACM for the club membership. I have several times contacted the sales person and marked mails to it’s customer care but there is no revert till date.
Further, with respect to commitment of vacations, it is not even reflecting in my account however now the sales person is stating that it is the branch that provide this complimentary vacations and not the company/club. All these facts are never d5sc36sed and due to this I would be at the mercy of the sales person.
Now, I have contacted the branch to book my vacation and avail my travel tickets benefit. However, now to my surprise they are stating that I need to pay utility charges of Rs. 900 per night if the property is owned by Country Vacations and Rs. 1, 500 if the property is RCA. Also they are giving number of excuses for not booking my air tickets now and also saying it was confirmed for only 2 tickets.
Requesting to look into the matter and revert on my mail id if any further clarifications are required.
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