Country Vacations — membership cancellation request

ShaikQ786

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560045

My membership no is 242540, i have paid 68, 800 rs on 23/09/2017 for country vacations membership. Later i found that they said false information about the transfer policy which is non transferable by company risk, it can be transferable if we bring any person (That is personal contacts only rule). So while making me member the executives are not given the right info. After becoming member i got welcome call, in that call i got that it is transferable to only personal contacts.

So finally we decided that its like a fraud information, and on 25th sep 2017i have emailed and called (Within the kool of period) central customer care and told all the problem i faced, then the customer care executive rajshekar said as per my email and telephonic the cancellation request is received and forwarded to concern department.

But till now i dint get any status about the cancellation, but in the due period from 25th sep 2017 to till today i have called many times to customer care. They keep saying wait for some time.

I am thinking to go legal case against company. Any body ca nhelp on the same.

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Country Vacations customer support has been notified about the posted complaint.

Mar 04, 2018

Updated by ShaikQ786 I have received your email about my query is forwarded to Country Vacations team...

But I haven't got the call from Country Vacations team yet.

I am keep calling to Central customer care(Hyd), they saying that they have forwarded my cancellation request to concern local team(Bang). So I have visited local branch(shivajinagar, Bang).

Local branch team is saying that they haven't received any update from central department about my cancellation request.

So please help on this. I am ready to take this case legally. Can you please guide me what steps I follow to do the same.