Country Vacations — Need my documents to be uploaded for 6 days and 7 night package and in mobile app also

We have opted for 6 days and 7 night package, but they made us to sign on 3 days 4 nights package. Later when we approached them, they told us to pay 11k extra to avail 6 days and 7 night package and we have done that also.
but till now it didn't get upgraded and in our mobile we have still the app showing as 3 days 4 nights package.

We want everything to be uploaded and we want that it should come in our mobile app also, so that we can do the booking bu our own.

We are following Country vacations employees from past 6 months, but till now there no response and nobody have done anything till now.

I am really frustrated now and annoyed of the service Country Vacations are providing.

Hoping for an answer or call now.