Country Vacations — No response for refund of membership amount after immediate cancellation within 10 days as per policy.

Address:

Head office in Begumpet, Hyderabad

We live in Udaipur, Rajasthan. We had been called to Country Club office which was there in Mangalam fun square at the time of taking membership (please note, the office is not there now, no idea where it is now in Udaipur) for some free gift thing and then made to sit through their entire presentation. After saying no to their package a lot of times, they did not let us go and kept luring for less and less package. So finally after a lot of discussions we agreed to take the package. Because they were not allowing to use phones too, we could not find out how much of a fraud this company is!
So this all happened on 1st November 2020. We had paid them Rs. 35, 000 as first installment to them on 1st November. But then we realized something was fishy with this company, so we decided to cancel our membership. As per point 33 of their application, there is a cool off period of 10 days for cancellation of membership in which they will cut Rs. 3800, and refund back the rest of money within 120 days. So we posted the cancellation letter with all necessary details on 4th November, which reached Hyderabad well within 10 days. But there was no response from there. So we talked in the office in Udaipur, they asked to wait for 120 days. There is no working customer care number on the internet of that company which is extremely frustrating.
So even after 120 days had passed, we did not get any communication from their end. We decided to approach the office in Udaipur, only to find out that its no longer there! After a lot of effort calling here and there, we finally found one working number to customer care, and called in.
Now they very stupidly said that in November 2020 it was lockdown period (there was no lockdown), so there was no staff in office (a wow thing for a customer care head office of such a big company!). So they don't have any cancellation letter. Now the fun part was, when we told them to find out, what they did was went onto the indiapost website, filled in the consignment number and found the response to be "consignment number not found", and forwarded the same screenshot to me over mail. So I tried to give them bit of a teaching that the india post website does not show details of a consignment which has been delivered over 120 days before. And as I said, 120 days have already passed, so how will the website show you the consignment details!? I mean you are the customer care, you should know at least this much! Anyways I emailed them back, but in vain. From then, no one is replying back, neither picking up calls there. So now our Rs. 35, 000 is stuck and we immediately need them back in any case. This fraud is not acceptable. I dont understand how this company is still operating freely despite so many fraud complaints against them!!
Please please help us get back our money. We are within time of their refund policy despite that they are not refunding, or even replying back.