Country Vacations — non-refund of deposit as per clause 25 of the agreement

Address:	Hyderabad, Andhra Pradesh
Website:	[email protected]

Hello sir,
I was approached by country vacations team with its local office located at :
86b/2, 4th floor gajraj chambers
Park circus connector,
Topsia road, e. M. Bypass
Kolkatta-700046
Ph :[protected] / 44045907 / 44045910.
During august end with repeated telecalls (Promising some promotional offers only for me and available only for the day) and then they asked me to visit them at city centre2, kolkata, i was not very keen but they insisted and that is how we fixed the appointment for august 25, around 1730 hrs, so two of their representatives ms. Aparna das (Mobile [protected]) and sk. Akbar (Mobile no.[protected], email [protected]@gmail.com), briefed us for about an hour or so and offered us a lot of freebies with the club membership and they were constantly pestering to buy the membership, so in the end i said if you promise to deliver whatever you said then i can proceed for the membership, then they wrote the list of freebies and offers on a blank paper and told me that they would send the same to my home through his mail as well and later the same offers will come on a company's letter head. Accordingly, i paid an amount of rs.92, 200/- through credit card for holiday plan of 99 years renewable after every five years against fee of rs.2500/-. Sk. Akbar went on to emphasize that, should i wish, i can withdraw from membership within one month and my money would be refunded after deduction of rs.3800/-. This was a false guidance just to kill time as according to clause 25 of the agreement, this period of withdrawal of membership is 10 days and not 30 days. Without following misguided direction of sk. Akbar, i sent my mail on 03 sep17 for cancellation of the membership and refund of money. No papers were also sent to me as promised. Now, they say the money is a non-refundable deposit and can not be withdrawn. I stay at kolkata and sk. Akbar assured that he would always be available for any kind of help and now he says the matter is in the hand of customer care dept and he cannot do anything about it. After listening to my grievances, their central customer care at hyderabad has blocked my no. And are not taking my calls neither they are refunding my money as per the agreement. Guidance and assistance are earnestly solicited apart from registering a case against the party concerned.
Copy of money receipt and agreement can be forwarded on demand.

Regards,

Mamata pal,
W/o mr. Hiranmay pal,
101/1, sahid ananta dutta sarani,
P. O. : rajbari,
Kolkata - 700081
[protected]/[protected]