Country Vacations — refund not received even after 10 months

Address:	560103
Website:	www.countryclubindia.net

Hi

This is regarding the transaction of rs.30, 200.00 on 09/10/2017 at m/s www countryclubworld.

I have cancelled the membership within cooling off period and as per their clause they should have refunded the amount within 120 days, however it's been more than 10 months now and the refund still not received.

I have contact customer care multiple times and all they say is to wait as it's yet to be approve by accounts team, some times they will say delay due to fund issue etc. I have sent 100 s of email to them however no one is bothered to reply to that. Once or twice i received an update that they have forwarded it to the concerned team. But nothing seems to be happening.

Need legal assistance on this.

Kindly provide the process