Country Vacations — Vacation booking is blocked and country vacation is asking for additional payment

Address:

COUNTRY CLUB INDIA Country Club Kool #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad - 500016. Andhra Pradesh.

Dear Sir,
I am a member of country vacation since 2013. As usual, I receive an offer to my registered email and paid all membership including AMC charges fully by 2021 and also visited 6-7 for 6-7 vacation years.
Similarly in Feb 2021, I got an offer from Country vacation customer service team and paid 40, 001/- in order to upgrade VIP membership. It was successfully upgraded after that. I with my family member booked for a vacation in May 2021 and visited Udaypur.

This year-2023, we wanted to book for a vacation, but while boking the app is asking to pay Rs 11199/- as membership due. When we complained to customer care, the AMC manager responded that there is no offer for Rs40, 001/- and asking for payment to avail vacation. Request for help.