Courtesy Honda — did not receive the rc after 10 months of purchase

Did not receive my rc and it’s been 10 months now, insurance people also denying for insurance claim, i want this issue to be resolved soon, my car is in the workshop from almost a month now, everyone is denying on there mistakes and not letting me to take claim for my fully insured car, need a response soon or else more and more complaints will be filled everywhere against the people involved