CP Plus International Complaints & Reviews

I got cp plus camera installed in gurgaon on 25th of july and it is not working properly since day one and called the person who installed. He resolved it first time and then two days after, again camera stopped working now upon contacting them they are saygin please contact service center then i raised the complaint on service center and i got call from them that they will resolve the problem but now when im calling them there is no proper...

On date 31st aug, i had requirement of camera for my office i met mr. Madhur sahay at jamshedpur, he is working in cp plus onroll as marketing manager, he talked to seller of gst no. 20bbdpm5188c1z0 named as shree sidhi vinayak enterprises, both of them together gave me wrong goods and charged more on all the goods. When i complained to the shopkeeper, he said that madhur sahay has taken all the money from me. And madhur sahay says that i get your money talking to the shopkeeper. Now both of them are not answering my phone.

We have been calling the agent who have supplied us CP PLUS Cameras and installed 3 months back and we have paid 6 lacs for this camera installation but now he is not resolving issues or responding to our calls.
1. we have installed 32 cameras last year and 29 cameras this year but out of 61 cameras 8 are not working and we are calling for a technician since last 1 month and agent is not responding neither sending technician. Please resolve the issue at priority. We have spent so much for the safety issue of society but getting no benefit for that.

Agent Name :- Mr. Venu Reddy
Agency Name :- Secure system
Location :- Hyderabad

I have my own cafe at phase 10, mohali
Mr. Amninder singh (Iv group) (Under cp plus) (M)- +[protected], +[protected]
Had installed cameras at my cafe
But right now i am facing an issue with my camera's they r not working
Now he refused to give me services and asking for more money for small issues and service

Its been 3 months he installed my cameras and now he is asking for money again

Sir
I purchased cctv set from bihar, distt. Nalanda, india. Shopkeeper sent a engineer for cctv installation, he is installed cctv set and set a password and email id. But he is not tell us. Please resolve my problem. I contact shop (Appu ghar) and tell him but my problem is not solve till date. Engineer says 500 charge for reset password or open system.

Cameras have stopped recording and i am not able to access past recordings. I have tried contacting the local partners but have not received appropriate response. Request your intervention for a speedy response. I expect top class service from cp plus and this is highly irregular from such a large organization. Please restore my faith in your products and ensure resolution....

I got cp plus dome & bullet cameras installed about a month ago. Vendor said before installing that he will provide proper service after installation bt after days when i called him that the cameras you installed are not working properly & its not even recording he said he will get it fixed by the company. I called the company toll free no provided by him 3 times bt the guy on the call was helpless b coz he himself was not able to solve the problem, plz suggest what should i do

I booked 4 cctv with dvr for my home from THIRD EYE INTERNATIONAL SECURICOR PVT. LTD. which is in KARKARDOOMA, NEW DELHI. They installed the product on 08/12/2017 which was not fulled installed and the service man said that they will install the remaining things another day.

From 08/12/2017 till present i am calling the service man and the owner of THIRD EYE INTERNATIONAL SECURICOR PVT. LTD. and every single day they say that...

Ser ji mene crux delhi se cp plus ke camre or dvr purchage kya tha ye set me baar problem aa rhi h or bar bar service ho chuki h me bhut bhut bhut bhut bhut jada paresan or sad hu vo muze her bar old dvr de dete h or usme bhi bar bar proble aa rhi me bar bar vazirpur jata hu me kafi pase ane jane me barbad kar chuka hu or kafi maansik paresan hi chuka hu or bht jada paresan had se jada plz ser meri problem ka samadan jya dye or muze nya dyr dya zye me bht paresan hu or turant karvhi ki jye mahesh kumar mangal [protected]

For service of cp plus cameras i had to visit cp plus service centre at okhla phase -1, as the publicised time for products is till 6 pm so i reached at 5.40 pm at it's service centre but was refused entry as the gaurd said staff is in holiday mood as tomorrow is saturday so they have already considered to friday as well to be holiday from 5.30 pm. Please tell your staff to be responsible nobody has time to visit everyday or stop sale of such cameras.

Sir my name is gaurav i bought ur cp 4 channel including dvr... After 2nd month of installation all four camera r hving problem of tracking multi color vision
I called vendor 2 or 3 time they correct the problem rhen it get back after few days like with in a week..
Iam feeling so much stressed i had paid rs.15000 for this and not getting good service, that vendor is also disappointed with us because he say sir please complaint in company ill be with you.. Sir/mam please help this is my no. [protected].. Sir when i gave cameras for repair that time my gurantee period was about to finish in 15 days and i told vendor please solve this problem this time completely he said ok. This wont repeat it again.. But same problem happend with in a week.. Sir from when i purchased this cp plus.. Every other month im calling my vendor. For repair im so much frustated and annyoed please do some action against this and slove my problem.. Thank you
Gaurav das

Dear sir/madam,
I have been continuously mailing for master password of my customer who has forgot his password but i have been provided with master password only once which has not worked. If this is what happens with dealers end users can only imagine what their state will be. I am a retailer and i have not provided installation services for this device but as customer requested me to get the password broken i kept the dvr otherwise i too would have sent customer to service center.
Please this is just basic work provide master password.

S n. - cp3f00056pbq08446
Date and time - 1/1/2000 & 00:04:56

Thanks & regards

Vikram nagar

I have installed total 21 csmeras of cp plus and within a week 7 cameras went non functional . Five was repaired at the site and 2 went for service . I asked the dealer to replace it but he did not relaced me . The two service one came after 2 months . Now also each day i have problem and no service is there . It has been only 1 month that i have installed camera . CP PLUS IS WORST AND SERVICE THE WORST .

PUNIT KUMAR KHETAN
khetan.[protected]@gmail.com

This is about one CCTV mechanic Jyothi, who installed CPPlus CCTV @15K (DVR, one bullet and 3 HD camera) on Dec 2015. He assured he would provide free two years service and one years company warranty.

The CCTV stopped working after 6 months, after calling repeatedly he answered my call, but he demanded money for the service. though he was supposed to serve for free but on demanded i paid 100 rupees. After he took the DVR, he said it would take 3.5 K to repair it.(the price of the DVR was 4K).
I told him to return back the DVR and he said pay 500 for return or get it repaired for 5K

I refused to pay the amount of 500 and that guy has not returned my DVR till date.

BE aware of this guy from Bangalore. He mainly sells CP Plus CCTV. His details are below:

Name: Jyothi
His Mobile #[protected]
City Bangalore.

On 11th September 2015, we had installed the CPPLUS HD CCTV SECURITY SYSTEMS at our below mentioned premises through your Authorized Distributor Mr. Rajeev Sharma of M/s National Security Services, 252 – B / 1 2nd Floor, Shahpur jat. Opp. Panchsheel Shopping Centre, New Delhi – 110049 (Tel.[protected], Mob. +91-[protected], email: [protected]@yahoo.co.in). Regret to inform you that, within a week’s time after the installation one of the Cameras became non-functional. After repeated request, the camera had been replaced with another one after a week’s time. The replaced camera was also not functioning properly, which was already informed to them. Now, another camera is also malfunctioning - Flickering frequently – blinking and flipping the colour from ‘colour to Black & white’ and vice versa. This problem has been reported to them almost 10 days ago. I am attaching herewith a copy of the ‘Whatsapp chat’ with Mr. Rajiv Sharma. Despite repeated reminders they never bothered to attend the complaint yet. Meanwhile, we came to know that the cameras installed at our premises are from the rejected lot of consignment.