[Resolved]  CPP Group India — Fonesafe

I purchased my Oppo Reno 3 Pro mobile through Bajaj Finserv along with Fonesafe Classic plan on 24/12/2020. My device got damaged and I filed an online claim on 21st December 2021. They received the entire physical documents on 27th December. While tracking today about my claim, I was shocked to see that my claim has been closed. I couldn't find any reasons there in the website. So I called their customer care number. They told me that my claim has been rejected due to three reasons:
1. I need to file claim request within 24 hours of damage. How can I file a request without enough money on my hand for the repairs?
2. The purchase bill was not in the GST format !!
3. In photographs I submitted, there is no IMEI number visible. ( I think there are still in the Nokia removable battery era so that I can click along with IMEI number)

I spent almost 13000 Rs for the repairs through authorised Oppo service centre. (their bill clearly mentions by IMEI number and details regarding the repairs)

So who is responsible for this daylight robbery???

How can one trust such pathetic sevice providers any more.

Atleast train the executives how to talk with customers
Was this information helpful?
No (0)
Yes (0)
Jan 28, 2022
Complaint marked as Resolved 
Thanks for contacting me and solving my problem...Got the insurance claim amount...Thanks a lot...Will surely recommend the service to my family and friends
CPP Group India customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2022
CPP Group India Customer Care's response
Dear Customer,

We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance.


CPP Team
Jan 13, 2022
Updated by prof_commerce
My Membership number is IM6547722.

My mobile number is [protected] and email id is [protected]
Jan 13, 2022
Updated by prof_commerce
Atleast provide me the insurance premium amount I spent. I arranged the funds needed for repairs from my friends with a hope that I would get some claim amount.
Verified Support
Feb 03, 2022
CPP Group India Customer Care's response
"Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance .

CPP Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    CPP Group India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    CPP Group India Phone
    +91 92 1244 4000
    CPP Group India Address
    Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon, Haryana, India - 122002
    View Full Information