CraftsVilla.com Complaints & Reviews

I booked drone india on drone india AD in tik tak .still now no tracking found i payed payments via card.

Hi team,

It's been more than a month now since i requested for a return of two sarees but still pickup has not done. From past one month almost everyday i call or mail them they ask me to provide them few more days as they are working to resolve my issue. Now they stopped replying on mail as well. I am not getting any way to get my money back. Please suggest me with some solution.

Thanks and regards,
Madhulika

Order not delivered yet. Got a message that your order delivered successfully. But order not delivered to me. Order ID :[protected], Order No.[protected], Tracking No.[protected], Item Gold Plated alloy metal Kundan Beads Mangalsutra, Placed on tuesday 17th September

I ordered these sarees on 23 August 2019. Two were delivered on 30 August and rest on 9 Sept. #Craftsvilla took 16 days to deliver the sarees. Made 15 calls, more than 20 mails, apart from this no response. Product delivered was totally different and quality of the delivered products was pathetic.

Sharing this for the one who want to purchase from #craftsvilla and moreover no Feed or rating tab...
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Veerpal Badal for Harpreet Singh ( Husband)

My order id is[protected]
I ordered this product on 28th of july which got delivered on 7th of august, but due to quality issue i raised a return of the same. And today is getting almost more than 30 days nobody came for pickup. Everyday i call customer service and they use to tell that the courier boy called you but you failed to receive so he failed to pickup that item, but nothing is like that, nobody came to took that item. Every single day customer representative use to say that your problem will be solved within 24hours and now its getting height. One of the worst product i received ever which i dont want to
And day before yesterday i got a call from someone that no body came for pickup? And the chapter was closed he disconnected the call, and today i got a mail from craftvilla that your order has been delivered today, i dont know what is going on... Am complaining for the return pickup and craftvilla is mailing that order has been delivered today.

My order id is[protected]
I ordered this product on 28th of july which got delivered on 7th of august, but due to quality issue i raised a return of the same. And today is getting almost 20 days nobody came for pickup. Everyday i call customer service and they use to tell that the courier boy called you but you failed to receive so he failed to pickup that item, but nothing is like that, nobody came to took that item. Every single day customer representative use to say that your problem will be solved within 24hours and now its getting height. One of the worst product i received ever which i dont want to

I ordered a saree on craftsvilla.com on may 11. My order was supposed to reach on/before 18 may. I received it on may 15. Since the payment was cash on delivery, I gave the cash to delivery boy. When I opened it, I found that the product was different from what I ordered. Fedex was the delivery partner. When I called customer care of craftsvilla, the teller told me that the parcel that I received was not sent by them. But the price was correct. I logged in to my craftsvilla account to see the status it showed that the product has been delivered. There was an option of initiating the return and refund. I chose that and filled all the relevant details along with my bank details. Then the delivery boy from Xpressbees came to collect the parcel on 17th May. He collected and told me that the product would be delivered to the seller and refund would be made via bank account. The product has been reached to the seller but the refund has not been made. When I called craftsvilla they keep saying the same that the product what i received was not from them. It has been nearly two months. Please help me resolve the issue. The saree that i ordered was a yellow one and what i received is a pink one.

These guys are pathetic. Worst online site ever, this was my order with these guys. Such cheats who do not even know who is partnered with them. My order id is[protected] i received 100 calls from a person saying that he is from craftsvilla.
I received the order paying 1404 rs in cash later when i opened the packet it was nothing wat i had ordered low and inferior quality saree was inside that packet. I immediately raised the complaint and they didn't respond for one whole day even after saying that they will revert
After 12 hours, i again called them today and they ask me if the order is delivered by fedex and i said yes. Now these people tell me that they have not partnered with fedex and said to allow some time. These people are running a fraudulent website cheating customers.

There agent agreed that this had happened with other customers as well however still there is no response from them.

Hello,

I ordered a dress from sutva, com by craftsvilla in jan. The product was delivered late and i was out of town so couldn't receive the product. Now the amount is not refunded, trying to contact from past 2 months but no response.

How to proceed with this? In the mail also i have craftvilla mail id and reference.
It will be a fraud case if i don't get my money back. I will be registering a complaint...

Mene craft villa se date 5 march 2019 ko eak online order ke dwara eak sari magvai thi
Us product me colour sambandhi problem thi jis karan mene usko 15 march ko change karva di
Tb mene online mera ac bhar diya par 15 march ke bad aaj 15 din ho gye mera koi refund abhi tk mere ac me nhi aaya mera order no R[protected] he me is company ke costumer care se lagbhag 20 bar call kar chuka hu pae bar aasvasan dekar phone kat dete he

I made an online purchase of 2 anarkalis with a cash on delivery option which i cancelled to be able to make a card payment with a fresh new purchase. The new purchase was 1 anarkali of 1661/-. The payment was successful as the amount is debited from my account. The confirmation that i saw on the website only had order number with the purchase details. My number and email id and address didnt appear. I habemt got any confirmation by sms nor by mail. I have sent my contact details by mail. But have no revert from craftsvilla. Requesting you to act on this case either by delivering the anarkali in 4 days maximum or refunding the amount to my bank.
Thanks
Janvi
M. [protected]@gmail.com

Neha [protected]sanjay colony arthala mohan nager ghaziabad utter pradesh 6days go back but pick up nhi hua idea mtlab company bewakhuf bna rhi h and i can't shop anything for this sight i think this is unacceptable by doing this type of role of a company and why company said returned and refund policy when they not done there promises so it's not good.

Dear sir/ mam,
I have ordered craftsvilla brown banarsi silk
Woven partywear saree with unstitched blouse material but received black banarsi saree so i want to return the black saree & want brown saree if possible or if it is out of stock then kindly refund. My order no. Is[protected] ship date:30/01/2019, ecomexpress cod from yadu nandan fashion,[protected],[protected], jai radhe market near shreeja market, ring road, surat, gujrat. Kindly provide speedy & fast return & exchange as i had a important function to attend.
Arpita

Craftsvilla is refusing to return the product no.[protected] recieved on 28 jan 2019. I received my order on 28jan 2019. But its not fit for me so i want to return said product but when i access to craftsvilla website it said u have entered wrong email id how it ia possible that when i order it is right n when i want to return it say wrong mail id and when contact custmer care of craftsvilla they are very rudely say that u have no right to return the product once u ordered. Please help

Returned product but did not receive the refund. Contact immediately else will have to raise to consumer forum. I have spoken to the craftsvilla executives on all days of this week but they are just not bothered. They say they will escalate to the concerned team and revert to me but nothing happens! I have been chasing them since long but this type of lax behaviour only goes to say that they are least bothered about customer concerns. I cannot chase them any further. Please help me

Return n refund of product
I want to return the anarkali suit i bought from ur sitebecause of its poor quality material. I had mailed this immediately after i received my courier and i got a ticket id.[protected]. U were supposed to call me within 48 hrs but i havent yet received any call. I want my money back. What should i do next??

Regards
Jyoti

I have done yesterday one transaction to buy one suit and online the amount debited from my net banking but no email confirmation i or any confirmation i got yet. What type of service u r giving???. Just taking customer money n giving no confirmation. We are not millionaire like u people amount which is debited is 1519. Get it done as soon as possible.

Respected sir,
I want to lodge a complaint against craftsvilla.com. We had ordered a ready-made dress material having an order no. R[protected]. It didn't have a convenient size so we returned it with the help of the app. We gave our bank credentials to the application as asked by the app and the app gave us confirmation of money return after the pickup. The very next day a courier man took the order back but the hasn't been returned yet. It has been a week since the order has been returned but they haven't returned the money yet.

I ordered neck piece from craftsvilla, order no.[protected]. It was ordered twice. Now i want to return the second order & file refund on the subject. But craftsvilla's "my account section" denies of any order by my side. Henceforth i can not file return for later order. Kindly help me the process before limit of 7 days of return exceeds or else i will take strict action.

Few days ago i compained the following complaint still no action taken except that i got the consolation mail. This is the previous complaint:

"i am shahnaz from aligarh, i ordered a dress from instagram blog named"stylish_drapes". I contacted them through whatapp no ([protected]) and the day i received that dress the next second i contacted them to return it, but they are not responding to my messages and call. Now they have blocked me.

Somehow i got the number of prem ([protected]) who is working in aligarh in courier company gave me pushpendra's no ([protected]) that he is dealing with customer complains, so might help me in this matter. He helped me only in giving me head office no ([protected]). I called them and with the tracking no he told me thats dress is from craftsvilla.

So further i talked to craftsvilla customer care and that lady told me that they want a proof and want a picture of bill, the email [protected]@craftsvilla.com she told me to contact to this email address.
I talked to so many people and all are giving me the next persons no and my problem is still unsolved.

Now its 7th day from deliverey and i want to return that dress. It is of poor quality and dress not exactly the same whatthey said to me. Its waste for me, i can neither keep it to give away to anyone. I am a student and i bought that of 1800 rs which is not less for me. Please help me in this matter and want that blog should be blocked as they are fake and cheating customers and after that ther are not responding."

Now i have talked again to the courier department they said company have to mail them then only he can send his delivery boy to pick up the item.
Today the stylish drapes (Whataap no [protected]) texted me that i have to courier to the company back with my own expenses. Before ordering i have asked them about their return and exchange policy then he did not mentioned any such condition. If i would have known this thing before i would not ordered from them. Its companys fault if they are cheating with their customers.

If i have to return the dress by courier then they should provide me shipping charges else mail the courier company to pick it up. And after dealer behaviour i am afraid if i will get replaced material of good material or my money back.

Its so many days since matter is going on. I want to return it if they cannot send their delivery boy. Else i will complaint against the dealer as he misbehaved with the customer and has blocked me before and not returning or exchanging or giving my money back.

Now i am pissed off and i can take some serious steps.
Kidly finish this issue soon