CrazeNDemand — company not refunding my money since 3 weeks

Address:216, Raghuvir Textile Mall, Aai Mata Road, Surat, Surat, Gujarat, 395010
Website:www.crazendemand.com

Hi,
I have placed an order at crazendemand (https://www.crazendemand.com/) and was not at all happy with the product that i've got. So, according to their terms & conditions, i have couriered the product back to their address and it has reached them. I have the proof as well. But when i'm calling them on their phone number or contacting them through email no one is bothered to pick up or reply. Since 3 weeks i have my money stuck with them. At least for courtesy they should call back and inform why it is taking so long. I have attached the proofs below.
Order no: [protected]
Professional courier tracking number: maa[protected]
+2 photos
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I have ordered a saree worth Rs.1549, but they delivered wrong product.
No option to refund in their website.
Order id:[protected]
Ordered date:[protected]
Website: crazendemand.com
Address: 216, reghuvir textile mall, aia mata road, surat.
[protected]@gmail.com
AWB:[protected]
Wrong product shipping sarees

Djsagar Megeri's reply, Mar 7, 2019
8904525038 savita jamakhandi

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    CrazeNDemand Phone
    +91 26 1672 1211
    CrazeNDemand Address
    B30, First Floor, Shubham Industries, Saniya Hemad Gam, Surat, Gujarat, India - 395006
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