Cred — Order ID 77133/date of purchase 18 jul 2025/ Not received my order yet nor any response and also unable to find any contact detail

Address: P extn 15b Mohan Garden newr suryadev mandir uttam nagar new delhi 110059

Dear Consumer complaint Department,

I placed an order through CRED on 18 July 2025, and to date, I haven’t received no update, no confirmation call, and no tracking information. There’s no customer support number listed, and the app offers no direct resolution for this issue.
I've tried reaching out via the CRED app and searched everywhere for contact details — nothing helpful so far. This lack of response feels deeply irresponsible, and as a customer, I feel completely let down. It's starting to feel like I've been robbed, not served.

My product details are mentioned below along with the contact details and i am attaching the screenshot too for your reference.

Order ID 77133
Order details Face scrub Revitalizing Skin Mask through Vicefy via Cred online store
Order placed on the name of Kunal rajawat
Contact details +91 [protected]
Contact email address: rajawat.[protected]@gmail.com

Please help me to get my order, i am literally feeling helpless.

Thanks & Regards
Deepanshu Singh Rajawat
Calling Contact number:+91 [protected]
WhatsApp number:+91 [protected]