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Cred Complaints & Reviews

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Updated: Feb 16, 2026
Complaints 687
Resolved
71
Unresolved
616
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Cred reviews & complaints(687)

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S
soumya kumar dey
from Kolkata, West Bengal
Feb 16, 2026
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Settlement

Address: kolkata
Website: cred& yes bank

I have tried multiple times to contact the client over phone calls; however, the client has not answered or connected the calls.

Since there has been no response despite repeated attempts, kindly proceed with closing the case from your end....
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O
Ome2022
from Badlapur, Maharashtra
Nov 18, 2025
Nov 25, 2025
This thread was updated on Nov 25, 2025
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policy no - 0407033125p112169214 | request for rectification of policy start date motor insurance policy purchased via cred

Address: Cred Head Office Address No 1198, 3rd Floor, Salarpuria Emporium, 1199, 100 Feet Rd, Indiranagar, Bengaluru 560038 India

I am writing to formally request the correction of the policy commencement date on my motor insurance policy purchased through the CRED application.

Reliance insurance policy number[protected]
United India insurance number - [protected]P[protected]

Details:

Policy Purchased On: 29 October 2025
Policy Issued By: United India Insurance
New Policy Purchased From: Cred Appbr...
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R
Rajrabiraj
from Bhubaneswar, Odisha
Oct 7, 2025
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Credit card

Hello team, I am using cred for long years .. i hav taken a loan of 2 lacs ... I have already paid .. many of the emis ... But now my salary has come to me at 11 th of every month... So I request you to extend my bill date...

Call me :-[protected]...
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C
Chittrang
Oct 6, 2025
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Insurance not issued money debited

Hi,

I want to complaint about incident of money debiting and insurance not issuing,
date of incident: On Oct 3rd, 2025.

I renewed my car insurance policy via cred and it asked for inspection after payment, I did that via agent option and that was done in morning of 4th Oct, 2025 but till now the policy is not yet issued, I called cred several times and they said we are looking into it and then came to...
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H
Harshadabhor13
from Navi Mumbai, Maharashtra
Oct 3, 2025
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Urgent: Refund Not Received for Rentomojo Transaction via CRED

Website: cred.club

Dear CRED Team,
I am writing to escalate an unresolved issue regarding a refund that has not yet been credited to my HDFC bank account.
On 06 September 2025 at 1:17 AM, I successfully made a payment of ₹1524 via CRED to Rentomojo. According to Rentomojo, the refund was processed on 07 September 2025 at 2:15 PM and sent back to my source account, which is the CRED wallet. However, even after a month, the amount has not been...
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D
dhawan490
from Kurukshetra, Haryana
Sep 29, 2025
Oct 11, 2025
This thread was updated on Oct 11, 2025
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urgent: transaction dispute 13 september 2025 29747.50/-rs and 39045.00/-rs - reference no-08628913092025 & 05891313092025

Dear CRED Support Team,

I am writing to raise a concern regarding a transaction made through Dreamplug Technologies (CRED) that appears to be incorrect/unauthorized. Please find the details below:

Transaction Date: 13 September 2025

Transaction Amount: 29747.50/-Rs and 39045.00/-Rs

Transaction Reference:[protected] & [protected]

Payment...
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S
Shaship0001
Sep 9, 2025
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insurance plan (fraud shield)

Address: D-72, Lal Kuna, Badarpur, New Delhi -110044

Hi,
this was todays incident, I was paying IndusInd Bank credit card payment thru Cred application. but somehow some cred fraud shield insurance policy was activated automatically worth INR 1000/- without my consent and approval. you are requested to please intervene and help in getting my money of INR 1000/- Refund from Cred.

Transaction details are as below:

order ID : 4N1L88ZNVLL9P
UTR : D301PG8AK05DCNJIV1SOCIJd6zh52521755br...
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D
Deepanshudsr7
from New Delhi, Delhi
Jul 29, 2025
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Order ID 77133/date of purchase 18 jul 2025/ Not received my order yet nor any response and also unable to find any contact detail

Address: P extn 15b Mohan Garden newr suryadev mandir uttam nagar new delhi 110059

Dear Consumer complaint Department,

I placed an order through CRED on 18 July 2025, and to date, I haven’t received no update, no confirmation call, and no tracking information. There’s no customer support number listed, and the app offers no direct resolution for this issue.
I've tried reaching out via the CRED app and searched everywhere for contact details — nothing helpful so far. This lack of response feels...
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Gagan Singh Bhati
from Bikaner, Rajasthan
Jul 23, 2025
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Fake and worst quality product by cred merchant

I bought one earbud of Aertek Company which was suggested by cred on 12th July and the product is not working and quality of the product is also very worst like a copy of something and there is no user manual and other warranty related information in the packet then I approached cred for arranging the product replacement or refund even same day informed to Merchant as well but merchant did not reply on my mail and cred team also wasted my...
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M
Manish8991
Jun 25, 2025
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Unauthorized deduction for cred protection request for cancellation & refund

I have noticed a deduction of ₹590 from my account towards Cred Protection, which was activated without my consent. I did not request or authorize this service, and I believe this charge has been applied automatically.

-> Cancel the Cred Protection service immediately
-> Refund the ₹590 that was deducted without my approval....
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S
Sainath Bedudoori
Apr 3, 2025
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Request for Refund of Double Debited EMI for 8883PL0003076040

Address: 19-8-181/E11

I am writing to bring to your attention an issue regarding the EMI payment for my 8883PL[protected], which was debited twice from my account on 3rd April 2025. The EMI amount of 14, 354/- was deducted twice from my account, causing an unexpected deduction.

Kindly find the details below for your reference:

Loan Account Number: 8883PL[protected]

Date & Time of Double Debit1: 8:21 AM on 3rd April 2025br...
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V
Vetriselvan A
Nov 7, 2024
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Regarding credit card payment issue

Address: East street, mettupalayam, gangaikondacholapuram, Ariyalur dt,612901

Hi Team,

I made two times credit card payments.

First, I paid through the CRED third-party app. The amount was debited from my account but has not been reflected in my credit card balance.

So, I made a second payment through the Indian Bank app, which was successfully reflected.

Could you please help me with the status of the first payment?

Details of mine:
Account...
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K
Karthik145
from Chennai, Tamil Nadu
Nov 5, 2024
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Fraudulent Transaction - Need Immediate Action

Hi,

I’m Karthikeyan R, I’ve made payment of Rs.3244 to TNEB (Electricity Bill - Consumer ID[protected] today morning through CRED APP by using my kotak credit card on today (05/11/2024) 04:35am but twice the time amount was deducted from my credit card then I checked my credit card transaction history. It was deducted through CRED app only (Please refer attached screenshot) and I called my credit card customer care...
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manichroma
from Delhi, Delhi
Sep 18, 2024
Resolved
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Service fee charged on insurance payment

Address: Bengaluru

Hi Support,

I got charged service fee of ₹588.00 for the payment of ₹39, 139.00 towards the HDFC Life Insurance on October 25th, 2023 with the order ID- J1Q2P1WYP4R.

I'm paying this insurance on regular basis used other platform also for the payment but only CRED has charged service fee for my insurance payment without any prior notifications. I spoke with customer support for the same but they are unable...
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S
Sanjay Sindhi
Sep 11, 2024
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Credit Card Payment Not done on time

Address: No 1198, 3rd Floor, Salarpuria Emporium, 1199, 100 Feet Rd, Indiranagar, Bengaluru 560038

I have paid my Au Bank Credit Card bill (ending with 9945, due -5th Sept ) on 4th September. But Cred reversed the transaction on 5th September evening. I again paid it on same day 5th September but same as again reversed on 9th September. They were showing it paid and also asked me to not pay again so I didn't paid and now due to reverse of transaction AU bank is charging me late fees of Rs. 600+ GST.

I need to be repaid this...
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N
Nikhilvb
from Pune, Maharashtra
Sep 3, 2024
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Credit card bill payment failure

Hello,
I have paid my credit card dues through cred yesterday. Yesterday was my due date. Now, today I got a notification from cred that payment failed though the amount got deleted from my account (I have attended screenshot below). Now since yesterday was due date, from today onwards I will be charged interest because of negligence from cred. Why should I pay for Cred's mistake?...
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J
[email protected]
from Delhi, Delhi
Jul 9, 2024
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cred cash emi not debit from my account they impact on my cibil

Address: Cred Head Office Address No 1198, 3rd Floor, Salarpuria Emporium, 1199, 100 Feet Rd, Indiranagar, Bengaluru 560038

Cred application not taking my problem seriesly they decrease my cibil score

DEAR TEAM Currently i have 3 cred cash loan
1. amount 12300 emi is 591
2. amount 14300 emi is 687
3. amount 17400 emi is 835
yesterday was my emi day 2 june but emi not debited from my account
it is showing overdue ... your customer support number is not working ...
solve my its IMPACT on my cibil otherwise...
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A
akhil_2405
from INDORE, Madhya Pradesh
Jun 21, 2024
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regarding wrong information

I was used CRED App since may 2023. i have checked my CIBIL score on today on CRED app, in which shown that he given me a personal loan as on date 30 april 24, whereas I have not taken any kind of loan from the said app, because of this my CIBIL score may be getting spoiled.

In this regard I have raised a ticket on the customer support on CRED app ticket no is xxx83900 and i have also posted the related screenshot.
His...
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A
avimcs
from Mysore, Karnataka
May 20, 2024
Feb 15, 2026
This thread was updated on Feb 15, 2026
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complaint regarding delayed prepaid recharge on cred app

Dear Sir/Madam,

I am writing to file a formal complaint regarding a delayed prepaid recharge on CRED app . On 19/05/20244, I initiated a prepaid recharge transaction through the CRED mobile application for Rs.155. Despite completing the payment successfully, the recharge has not been processed on my prepaid account on time. Due to this delay I couldn't make calls for my emergency requirement.

I have attached...
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M
Mohammed Sadique K S
May 14, 2024
May 14, 2024
This thread was updated on May 14, 2024
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Address: CRED

I have taken Car insurance from cred for my Chevrolet Beat,

which I paid 3865, but vehicle model was wrongly updated in the document,

After contacting cred and insurer multiple times, they are not providing any proper resolution. and today insurer send a link for additional payment of 3338 rupees.

I already paid 3865 rupees as per the initial quote,

Which is not acceptable.

and for this you have taken almost a month !!!
May 14, 2024
Updated by Mohammed Sadique K S Vehicle number - KL 34 A 3218
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