Cred — Rent payment amount not credited to landlord

I did a rent payment transaction (token amount) worth Rs.25000 on 2nd Match. The amount instantly debited from my card but on the payment page, it said 'Transaction got interrupted, either retry or change your payment method'. It neither got successful not failed nor pending. So what happened with the transaction?
I have also raised a ticket on cred app but received no response yet. Also contact them on Twitter but there also they are not responding. Kindly look into this matter.

Registered mobile no:- [protected]
Ticket no:- 3160461