Cred — Transaction was successful but not reflecting in credit card.

Made payment through cred of rs5000 on 8th October and the transaction was also successful but till now it was not credited to my bank account.i tried by chat support but my issue doesn't resolve.they also doesn't respond on twitter.i am attaching a screenshot for the same.
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    No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India
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